SOLVED

Teams Email not receiving mail

%3CLINGO-SUB%20id%3D%22lingo-sub-1484284%22%20slang%3D%22en-US%22%3ETeams%20Email%20not%20receiving%20mail%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1484284%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20a%20user%20creates%20a%20Teams%20account%20they%20also%20create%20an%20email%2C%20but%20when%20anyone%20emails%20that%20account%20it%20doesn't%20go%20through%20or%20the%20email%20is%20not%20active.%20Either%20way%20when%20some%20emails%20that%20email%20account%20no%20body%20receives%20anything.%20How%20can%20it%20get%20Exchange%20to%20see%20Teams%20email%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1484284%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHow-to%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EIT%20Pro%20Training%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1484506%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20Email%20not%20receiving%20mail%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1484506%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F708070%22%20target%3D%22_blank%22%3E%40Elizabeth_Garcia%3C%2FA%3E%26nbsp%3B-%20try%20this%3A%20open%20up%20the%20SharePoint%20Site%20that%20is%20associated%20with%20your%20Team%20(click%20on%20the%20%3CSTRONG%3EFiles%3C%2FSTRONG%3E%20tab%20that's%20to%20the%20right%20of%20%3CSTRONG%3EPosts%3C%2FSTRONG%3E%20and%20then%20click%20on%20%3CSTRONG%3EOpen%3C%2FSTRONG%3E%20%3CSTRONG%3Ein%3C%2FSTRONG%3E%20%3CSTRONG%3ESharePoint%3C%2FSTRONG%3E).%20You%20should%20see%20%3CSTRONG%3EConversations%3C%2FSTRONG%3E%20in%20the%20left%20navigation.%20That%20link%20takes%20you%20to%20the%20inbox%20for%20the%20Team.%20Once%20there%2C%20you%20may%20want%20to%20grab%20the%20URL%20and%20pin%20it%20as%20a%20web%20site%20in%20Teams.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHope%20that%20helps!%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Occasional Visitor

When a user creates a Teams account they also create an email, but when anyone emails that account it doesn't go through or the email is not active. Either way when some emails that email account no body receives anything. How can it get Exchange to see Teams email?

1 Reply
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

Hi @Elizabeth_Garcia - try this: open up the SharePoint Site that is associated with your Team (click on the Files tab that's to the right of Posts and then click on Open in SharePoint). You should see Conversations in the left navigation. That link takes you to the inbox for the Team. Once there, you may want to grab the URL and pin it as a web site in Teams.

 

Hope that helps!