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Elizabeth_Garcia's avatar
Elizabeth_Garcia
Copper Contributor
Jun 23, 2020
Solved

Teams Email not receiving mail

When a user creates a Teams account they also create an email, but when anyone emails that account it doesn't go through or the email is not active. Either way when some emails that email account no ...
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  • Kelly_Edinger's avatar
    Kelly_Edinger
    Jun 23, 2020

    Hi Elizabeth_Garcia - try this: open up the SharePoint Site that is associated with your Team (click on the Files tab that's to the right of Posts and then click on Open in SharePoint). You should see Conversations in the left navigation. That link takes you to the inbox for the Team. Once there, you may want to grab the URL and pin it as a web site in Teams.

     

    Hope that helps!

Kelly_Edinger's avatar
Kelly_Edinger
MCT
Jun 23, 2020

Hi Elizabeth_Garcia - try this: open up the SharePoint Site that is associated with your Team (click on the Files tab that's to the right of Posts and then click on Open in SharePoint). You should see Conversations in the left navigation. That link takes you to the inbox for the Team. Once there, you may want to grab the URL and pin it as a web site in Teams.

 

Hope that helps!

  • toms66's avatar
    toms66
    Copper Contributor
    Mar 30, 2021

    Kelly_Edinger   Thanks Kelly.  Our team isnt using sharepoint and wondered if you had other items i could try.   I am trying to send an email that is triggered from salesforce.com to a teams team.    I take teh email from the Teams team, and put that in my trigger notification from Salesforce.com   No email is ever received by that email.   I have a second email i send the same alert to (just to check it is working) and the second alert works just fine  (to an email outlook.com domain).    Is Teams blocking emails from Salesforce.com?

     

    I have gone into the teams admin console and added the domain that the email is coming from to explicitly make sure it isnt blocked.   Why would teams otherwise block the email?   Note that i can manually send an email from outlook into a Teams team email address without issue.   

    • Kelly_Edinger's avatar
      Kelly_Edinger
      MCT
      Mar 30, 2021

      Hi toms66 - are you using the group email (TEAMNAME@YOURCO.COM) or a Channel email address? If you're trying the former, maybe try the latter. Designate a Channel in your Team to receive the Salesforce notifications and grab the email for that Channel. Send an email to a channel in Teams - Office Support (microsoft.com).

       

      If you're trying the group email and want to stick to that route, you may want to check the Exchange settings to ensure it's set to allow external emails.

       

      • CharlesMYeomans's avatar
        CharlesMYeomans
        Copper Contributor
        Jun 05, 2023

        Kelly_Edinger 

        I am having the same problem.
        e.g. TeamA has an Email mailto:email address removed for privacy reasons
        I set so it doesn't allow external users (for internal use).
        Nothing it being delivered and no restrictions have been put on it.

         

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