Teams Business Voice and extensions
I am looking for some assistance if anyone can help out. I am migrating our existing phone system to Business Voice and I am running into some issues getting extensions used how they used to be. Basically we have our main number (ex. 123456789) and I would like to be able to dial externally then input the extension (ex. 115) and reach that user. And internally just dial another users extension to reach them. Here are a few specific things I am running into Our auto attendant is set to dial by extension but I cant actually get it to route to a users extension We have the users Office number field in Azure and O365 as 123456789;ext=115 For internal extensions I am looking for a way - maybe through dial plans? to get the input of the extension to go to the user as well. Note our auto attendant number and user numbers are separate meaning they extensions are not part of the main number in any way (1234567115) where we could just cut off part of the number. Any advice would be greatly appreciated.
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