Forum Discussion
Teams Email not receiving mail
Hi Elizabeth_Garcia - try this: open up the SharePoint Site that is associated with your Team (click on the Files tab that's to the right of Posts and then click on Open in SharePoint). You should see Conversations in the left navigation. That link takes you to the inbox for the Team. Once there, you may want to grab the URL and pin it as a web site in Teams.
Hope that helps!
Kelly_Edinger Thanks Kelly. Our team isnt using sharepoint and wondered if you had other items i could try. I am trying to send an email that is triggered from salesforce.com to a teams team. I take teh email from the Teams team, and put that in my trigger notification from Salesforce.com No email is ever received by that email. I have a second email i send the same alert to (just to check it is working) and the second alert works just fine (to an email outlook.com domain). Is Teams blocking emails from Salesforce.com?
I have gone into the teams admin console and added the domain that the email is coming from to explicitly make sure it isnt blocked. Why would teams otherwise block the email? Note that i can manually send an email from outlook into a Teams team email address without issue.
Hi toms66 - are you using the group email (TEAMNAME@YOURCO.COM) or a Channel email address? If you're trying the former, maybe try the latter. Designate a Channel in your Team to receive the Salesforce notifications and grab the email for that Channel. Send an email to a channel in Teams - Office Support (microsoft.com).
If you're trying the group email and want to stick to that route, you may want to check the Exchange settings to ensure it's set to allow external emails.
I am having the same problem.
e.g. TeamA has an Email mailto:email address removed for privacy reasons
I set so it doesn't allow external users (for internal use).
Nothing it being delivered and no restrictions have been put on it.- Hi Charles - are you using the group's email address or a channel email address?
Kelly_Edinger
Thanks for getting back to quickly. That is really appreciated.
This is strange. In MS365 Admin/Teams & groups/Active Teams & Groups I look at a team I created let's say XX.
I click on it and it has a primary mail as e.g. mailto:XX@mydomainurlI then go to Exchange admin. It is not a Shared Mailbox, as this is only meant to be for sending internally to the group (team) as a shortcut.
So I click on Recipients/Group and then XX group.
It has the same info.
However I can click on Settings and in General Settings I unclick them all (so that External senders cannot send to the group).
Privacy is ticked as Private.
Accept messages from all Senders.
Decline messages from no Senders
I then send an email in Outlook to mailto:XX@mydomainurl but it seems like nobody is receiving it except one person who is a guest e.g. mailto:email address removed for privacy reasons
Thanks
Charles
