Team video call is lagging

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Occasional Visitor

Hi, my team video call is frequently lagging, and very frustrating. I checked the internet speed which is very good with 10 Mb/s download, and 8 Mb.s upload (different software gave different test result).

 

I have 8GB RAM (6.89 GB usable), and AMD A9-9425 RADECON R5, 5 COMPUTE CORES 2C+ 3g, 3.10 GHz, latest window 10. 

 

By the way, zoom is lagging too, but online movie has no issue.

 

 

The hardware, and internet seems fine to me, don't know what else I should looking for. 

 

Please help

 

Tony

1 Reply
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probably a web cam device or driver causing the system to lag. Is it your video you see lag or everyone elses? If you turn off your video cam does it improve? In Teams, your video cam will lag if you don't use background effects (blur, image etc.) lately due to a bug, but if other's video's are lagging then it very well could be hardware related, but ti should be able to handle basic video calls fine. Since both zoom and Teams do it, I'd lean to hardware, but it may be video camera and not exactly your cpu etc.