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Tony_Fei's avatar
Tony_Fei
Copper Contributor
Sep 16, 2020
Solved

Team video call is lagging

Hi, my team video call is frequently lagging, and very frustrating. I checked the internet speed which is very good with 10 Mb/s download, and 8 Mb.s upload (different software gave different test re...
  • Rahat_Iqbal's avatar
    Dec 11, 2020

    Tony_Fei  Can you please try to >>

    Turn Off GPU Hardware Acceleration
     
    1. First, open up Microsoft Teams and then navigate to the profile icon at the top-right corner of your window.
    2. Now, move your mouse down and click on Settings.
    3. By default, you should be directed to the General tab. Displayed here is a list of features, look for and check Disable GPU Hardware Acceleration.
     

    When you’re finished with these steps, you’ll have to restart Microsoft Teams for the changes to take effect. Before you do so, you can check the next method where we’ll be disabling another CPU-problematic feature.

     
    Disable Read Receipts
    1. With Microsoft Teams open from the previous method, click on the profile icon at the top-right corner of your window.
    2. Now, navigate down to Settings.
    3. On the left pane, click on Privacy and look for Read Receipts
    4. Toggle the switch to off.

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