Forum Discussion
Stuck in a login loop... I Have or I Don't Have is the question
I had setup a new Teams account successfully, added a team member, created a team, and then logged out... This was yesterday noon.
In the evening I tried to login back into my account and everything around me started revolving in circles...
Microsoft done not know if I have an account or i don't have an account.
Tried on Firefox, Chrome, Android App, Linux Desktop App... they are all driving me in crazy circles.
The world going round in pictures...
1. I try to login
2. It says I am not on Teams yet, and asks me to "Sign up"
3. Then I am taken to the Teams home page, where I click on "Sign up for free"
4. It says, I already have an account setup... So I click on "Sign in"
5. And asks me to open the app... and here I have tried both the options, web app, as well as desktop app...
6. And then it says that I am not on team...
If any one is interested I can add images for the second lap as well... (you are welcome on the ride)
This same happens on my Android phone as well (Samsung Note 9)
Now, I am not sure if I have got stuck in Groundhog Day, or have become the center of the universe.
But, any help would be greatly welcome.
P.S. Heck, I just realized that even the "Preview" option for the post on this very page isn't functioning... ¯\_(ツ)_/¯
Hi sumitanantwar!
I feel your pain, I've been there!
Open up your Control Panel > Credentials Manager > Windows Credentials > Check for all the credentials saved under Microsoft/Teams > Clear them up!
Try logging in again, you should be able to get in.
Lemme know how it goes.
Cheers!
Sheik
sheiksaad, Thank you for your reply. I haven't tried it on Windows yet but did it on Linux, Mac, and Android, and everywhere it has the same behavior, still not able to login!
- Hi! The first few bulletpoints that comes to my mind.
1. Do you have a personal registered microsoft account with the same email as your organizational account. This can be a problem and you could try in this case to detach this personal account.
2. Have you been rearranging in your licenses lately?JBergqvistThank you for your reply.
I did not have a Microsoft account linked to this email, but it asked me to create one before setting up the Teams account.
Shall I detach it still?
No, I am not touching the licenses at all.
- Hi!
Strange problem and I hope it gets fixed soon 🙂
So first off.
This is an organisational O365 tenant with valid license for teams we are talking about here right? Since you are saying you were told to register a private account upon team creation, have you registered for teams when not logged in with your organisational credentials?
Is this a problem for just teams, Can you access other o365 services?
You should probably detach the private account. It may be problematic for the authentication flow knowing which account it should use.
Do that. Run in private mode and try to login once again with your org. Credentials.
Best of luck
JBergqvist I think iam facing this issue can you please guide how to detach account of resolve this issue please?
