Still Connecting to Remote Devices. Calling isn't Avaliable yet.

I'm having an issue where a number of users are coming back to the office to work at their desks, when they're trying to call people or join meetings they are getting an error saying: "There's a p...

Administrator

Calling

microsoft teams

Settings

Corzza123
Dec 10, 2020
Just an Update on this for any others who have this issue in the future, I contacted VMWare support and went through some troubleshooting with them.

Turns out we had a GPO that was applying the following setting to our physical desktops
Computer Configuration > Administrative Templates > VMware View Agent Configuration > VMware HTML5 Features > VMware WebRTC Redirection Features > Enable Media Optimization for Microsoft Teams

This policy should only be applied to VDIs and not to physical desktops, removing this policy has resolved the issue I've been having, alternatively for a quick fix you can go to the following registy and change the value to 0 to disable this feature
“HKEY_LOCAL_MACHINE\SOFTWARE\Policies\VMware, Inc.\VMware WebRTCRedir” teamsEnabled

Forum Discussion

Still Connecting to Remote Devices. Calling isn't Avaliable yet.

Resources