Forum Discussion
Set up a Microsoft Teams auto attendant
I want to make an Auto atendet in Microsoft Teams, but I can not use a number of my company that belongs to the range of DID, only lets me use a number of microsoft, how can I solve it?
From the screenshots I see you use Direct Routing, so an SBC is on the path, did you check SBC logs to understand if the extension is being sent while dialed?
I haven't checked, how would that be?
- Hi, another question, do you know how I can set a PIN code to my voicemall?
- For your original issue have a look at this thread
https://techcommunity.microsoft.com/t5/microsoft-teams/extension-dialling-on-teams-phone-doesn-t-work-on-auto-attendant/m-p/3743864 - Ok thanks. Another question, when I call my auto attendet number and it asks me to dial the user's extension, after dialing the extension I have to dial the # key for the call to be completed, is there any way to remove this option? I mean, I don't need to dial the # key but just dial the user's extension and the call is transferred.
- Find out the SBC brand and model, if it is not under your administration, probably the administrator knows how to start a trace
- Where can I find this option? Do you have a link to explain how to do it?
- SBC software comes with tracing and logging, you would have to start a log trace and force the scenario and check the logs to see if the dialed extension is going through.
