Forum Discussion
Set up a Microsoft Teams auto attendant
I want to make an Auto atendet in Microsoft Teams, but I can not use a number of my company that belongs to the range of DID, only lets me use a number of microsoft, how can I solve it?
AndresGorzelany Here I show you how I have my resource account with the assigned number and the dial by extension option in my auto attendet.
Can you show an example of how are you specifying the phoneNumber and extensions for the users?
- Hi, another question, do you know how I can set a PIN code to my voicemall?
- For your original issue have a look at this thread
https://techcommunity.microsoft.com/t5/microsoft-teams/extension-dialling-on-teams-phone-doesn-t-work-on-auto-attendant/m-p/3743864 - Ok thanks. Another question, when I call my auto attendet number and it asks me to dial the user's extension, after dialing the extension I have to dial the # key for the call to be completed, is there any way to remove this option? I mean, I don't need to dial the # key but just dial the user's extension and the call is transferred.
- Find out the SBC brand and model, if it is not under your administration, probably the administrator knows how to start a trace
- Where can I find this option? Do you have a link to explain how to do it?
- SBC software comes with tracing and logging, you would have to start a log trace and force the scenario and check the logs to see if the dialed extension is going through.
- I haven't checked, how would that be?
- From the screenshots I see you use Direct Routing, so an SBC is on the path, did you check SBC logs to understand if the extension is being sent while dialed?
AndresGorzelany Do you mean this?
