Apr 16 2020 03:02 PM
Apr 16 2020 03:02 PM
I have two laptops from work , don't seem to have "Select my Background option" visible in my MS Teams in one of them. For that particular model of the laptop no one in the company seems to have it.
I still have blur video option though. MS teams is updated on both systems. Both on Same O.S
Few devices in our company have it , majority don't.
1. If it's done on the tenant level i assume everyone should get it at the same time. As one company should be under one Tennat- is that correct ?
2. If it's account based then i understand it's probably rolled out to few accounts (i mean user accounts).
Is there a way to check how MS is doing that because users who have real high end devices have it working on their devices. The other devices we have are not at all old though but less fancy configuration
Apr 16 2020 11:21 PM
Apr 17 2020 12:09 AM
Verify that your hardware meets the technical requirements: https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app
For a better experience with video calls and online meetings, we recommend using a computer that has a 2.0 GHz processor and 4.0 GB RAM (or higher).
Apr 17 2020 03:38 AM
In addition to the requirement mentioned by other folks. Also check in case you have the latest version of Microsoft Teams Client on the Laptop. The Background Option is working with the Version 1.3.00.8663 on the Windows Machine.
Apr 23 2020 06:07 PM
@RealTime_M365 I have checked that my version is 1.3.008663, that my PC more than satisfies the CPU and memory requirements (12GB memory 3.3Ghz CPU) but this option still does not appear when I click on ... Others at my work have the same version and it works for them.
At the time I am on Teams on my home PC, I am usually also connected to my work desktop remotely via RDP - would that matter?
Apr 28 2020 08:19 AM
I connect to my laptop through RDP and I can still use the background effects. I'm with the others, it could just be your tenant... Has it started working yet?
Apr 30 2020 12:02 AM
May 05 2020 04:08 PM
Seems to be a massive bug here Microsoft isn't addressing.
We have thirty computers in our group and all the exact same hardware / age and all have Teams 1.3.00.12058 installed. 23 have the "show background effects" option, 7 do not. Sad that after so many years it's still the same old Microsoft.
May 06 2020 10:22 AM
May 06 2020 09:15 PM
It is not about CPU GBs or RAM, the main issue could be that your CPU do not support AVX2.
To check go here: https://ark.intel.com/content/www/us/en/ark.html
In the "Search Specification" search box write your CPU model (i.e: i7-4590U) and hit enter.
Under "Advanced Technologies" check what does it say for "Instruction Set Extensions".
Does it support AVX2 or just AVX?
May 06 2020 09:27 PM
@Tony999 You are correct - my CPU is an older i5-2500 and only has AVX.
Many thanks for the info.
May 08 2020 06:21 AM
@Tony999 I have AVX2, still I get only blur option. No option to change background on my macbook pro. Any idea?
May 08 2020 08:12 AM
@Srishti333 I'm sorry i'm not too familiar with Macbooks but technically the blur function and background effects uses the same technologies (it is just a blurred image set as your background) I find it weird that you have one and not the other.
The CPU requirement of AVX2 is the most common problem but there are other requirements too for your graphic card and your camera but those are usually met.
Try going to Application Support -> Microsoft -> Teams -> Backgrounds -> Uploads
Can you find the Backrounds folder? can you find the Uploads folder? if yes try to put some picture there, restart teams and test. Note use the blur function at least one time before checking if the folder exist, you can just create a new meeting and activate the blur function and then close.
May 08 2020 05:01 PM
This worked for me:
1. user file explorer to navigate to: %APPDATA%\Microsoft\Teams\Backgrounds\Uploads
2. if the folder structure doesn't exist - create it.
3. drop a picture in there
5. option now showing
Hope this helps!
May 09 2020 08:45 AM
Does not work for me. Maybe AVX2 is the problem - my Sony VAIO VPC is at least 6 years old
May 18 2020 03:30 PM
Our machines that still do not have this option are all using the following processor: Intel® Core™ i7-8850H.
No folders named ...Backgrounds\Uploads are there already. And even if we create those new folders and restart, still no background options.
Any more ideas guys?
May 20 2020 08:58 AM
I am in the same boat here. I have a Processor that is 100% AVX2 enabled. I'm on the latest version on Teams. I have created the folder structure (and added a picture) since it didn't exist. All the things. No luck.
I have another PC that is way older and worked from Day 1 with the Background effects options.
Anything else I'm missing? I even uninstalled/reinstalled Teams.
May 20 2020 10:52 AM
Does anyone have a similar instructional/step-by-step fix for Macs? I have the same issue as everyone else - other colleagues have the option except for me, uninstalled/installed/restarted to no success, have pretty "recent" iMac (2012 model - though with new HD and extended RAM) desktop with above average specs.
May 20 2020 11:16 AM
I think I have a similarly related issue in that the 3x3 video has not become available for me, yet identical users on our same tenancy with same spec laptops and same spec Teams client installations have got the feature and have had it since last week. I get the distinct impression that "something" in the roll out to tenancies then also has a slow-ish roll out through all users. Perhaps the same issue is there for the backgrounds referenced on this thread.