SOLVED

Scan QR code to Install missing

%3CLINGO-SUB%20id%3D%22lingo-sub-1740107%22%20slang%3D%22en-US%22%3EScan%20QR%20code%20to%20Install%20missing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1740107%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20been%20using%20Teams%20for%20quite%20some%20time.%20Just%20happen%20to%20log%20in%20as%20a%20different%20user%20and%20they%20have%20the%20icon%20at%20the%20bottom%20left%20corner%20to%20install%20the%20Mobile%20client%20via%20a%20QR%20code.%26nbsp%3B%20No%20matter%20what%20I%20do%2C%20I%20do%20not%20see%20this%20option%20when%20I%20log%20in.%20Even%20on%20the%20same%20box%20(so%20it%20is%20not%20a%20local%20version%20or%20update%20issue).%26nbsp%3B%20I%20already%20have%20the%20mobile%20client%20installed%20on%20my%20phone.%20Is%20that%20the%20reason%20or%20is%20there%20something%20else.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20reason%20I%20am%20concern%2C%20I%20am%20involved%20with%20building%20training%20documentation%20and%20do%20not%20want%20a%20inconsistent%20experience%20for%20the%20end%20user.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1740107%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdoption%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EIT%20Pro%20Training%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EUser%20Interface%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1740132%22%20slang%3D%22en-US%22%3ERe%3A%20Scan%20QR%20code%20to%20Install%20missing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1740132%22%20slang%3D%22en-US%22%3ENo%20matter%20what%20you%20do%2C%20having%20documentation%20that%20shows%20the%20interfaces%20as%20users%20see%20it%20is%20next%20to%20impossible.%3CBR%20%2F%3EReasons%3A%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1740328%22%20slang%3D%22en-US%22%3ERe%3A%20Scan%20QR%20code%20to%20Install%20missing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1740328%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F6398%22%20target%3D%22_blank%22%3E%40Jeff%20Harlow%3C%2FA%3E%26nbsp%3BIf%20you%20haven't%20logged%20in%20to%20a%20mobile%20client%20it%20will%20show%20that%20icon%2C%20once%20you%20have%20it%20disappears.%20It%20will%20remain%20on%20the%20user%20menu%20whether%20installed%20or%20not.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Regular Contributor

I have been using Teams for quite some time. Just happen to log in as a different user and they have the icon at the bottom left corner to install the Mobile client via a QR code.  No matter what I do, I do not see this option when I log in. Even on the same box (so it is not a local version or update issue).  I already have the mobile client installed on my phone. Is that the reason or is there something else.  

 

The reason I am concern, I am involved with building training documentation and do not want a inconsistent experience for the end user.  

3 Replies
Highlighted
Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

No matter what you do, having documentation that shows the interfaces as users see it is next to impossible.
Reasons:

Different software versions

Different features enabled

New features enabled 

New software updates.

 

It is quite common that within a company, different users will see things differently.

Highlighted

@Jeff Harlow If you haven't logged in to a mobile client it will show that icon, once you have it disappears. It will remain on the user menu whether installed or not.

Highlighted

@Steven Collier  Thanks Steven!  I had a slight feeling that was the case as that would make the most sense.  Someone marked another answer as a solution. I do not know how to change that as this was more likely the answer.