Forum Discussion
Resource account licensing for call queues and auto attendants
I understand that currently auto attendants and call queues require a licensed resource account but is there any news on if the licensing around these groups are going to change from a user license?
Hi Ben_Rooke,
there are now "Phone System Virtual User"-Licenses available for CQ/AA since July 2019. But please note that there are some known issues, e.g. if you remove a existing license from a resource account and add the new one it might break it.
I wrote a blog post about it: https://erik365.blog/2019/07/06/microsoft-teams-licensing-notes-update-july-2019/
10 Replies
Hi Ben_Rooke,
there are now "Phone System Virtual User"-Licenses available for CQ/AA since July 2019. But please note that there are some known issues, e.g. if you remove a existing license from a resource account and add the new one it might break it.
I wrote a blog post about it: https://erik365.blog/2019/07/06/microsoft-teams-licensing-notes-update-july-2019/
Erik365Online Great. So for clarification I do not need an E1/3/5 license for a resource account to be used and i can add the virtual license to that account account and assign a PSTN number to it for direct routing??
Hi Ben_Rooke, yes. Only the users to which calls are routed need to be licensed properly to have phone system capabilities.
