Forum Discussion
Resource account licensing for call queues and auto attendants
Hi Ben_Rooke,
there are now "Phone System Virtual User"-Licenses available for CQ/AA since July 2019. But please note that there are some known issues, e.g. if you remove a existing license from a resource account and add the new one it might break it.
I wrote a blog post about it: https://erik365.blog/2019/07/06/microsoft-teams-licensing-notes-update-july-2019/
Erik365Online Great. So for clarification I do not need an E1/3/5 license for a resource account to be used and i can add the virtual license to that account account and assign a PSTN number to it for direct routing??
Hi Ben_Rooke, yes. Only the users to which calls are routed need to be licensed properly to have phone system capabilities.
- Doesn't seem to appear in the UK yet, "Phone System Virtual User"-Licenses available for CQ/AA since July 2019"
Hi Jason Beney , Microsoft documentation describes it here https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/virtual-user. It's a bit hidden in Office 365 and needs to be bought as "free" 0,- €/$ add-on license:
How to
- Sign in to the Microsoft 365 admin center.
- Go to Billing > Purchase services > Add-on subscriptions
- Scroll to the end to find the "Phone System–Virtual User" license. Select Buy now.
- So it has to be a phone system virtual license, as a stop gap I was hoping I could use an E5 and Domestic calling plan license as I have spares. But no joy! Ok thanks for the info.
Jason Beney so not in the UK yet.. would love to know when... and also if I am setting up call queues with resource accounts that will be given a DDI. so at the moment I have E1 with phone system for those resource accounts.. are we saying I wont need to do this seeing as no one actually answers the call.. it sends the calls to the agents.
I am still getting this with an E5 and domestic license associated.
