Forum Discussion
Realtime call stats in Teams
What i would like to do is set up a wallboard or visual representation of incoming calls, calls waiting in queues, longest wait time etc. basic call monitoring stuff... Are there apps out there that...
- So as an ad on to this and my earlier post from above we now have a full working reporting solution for Teams, we can report on everything: Calls, numbers, durations, ringtimes, call queues, AA, conferences, usage, devices etc. Basicly everything you need except real time (for now). For a demo MAF ICIMS reporting for Teams https://www.youtube.com/watch?v=wus-HhAlHlc
Frank Looijesteijn Have you received any news about realtime call stats
Hi Karthik,
No not yet. At the moment we only get CDR's from Teams. But we can show you dashboards with almost real time information (expected delay between 1-5 minutes). At the moment a call is finished MS send us a signal de information is ready, we collect and process it and then make it immediately available.
So I think the Real Time will still take a while as the API for the CDR's also took quite long.
But as soon as there is news I'll try to post it here, and it will be than udner news on our website www.mafinfo.com
- So as an ad on to this and my earlier post from above we now have a full working reporting solution for Teams, we can report on everything: Calls, numbers, durations, ringtimes, call queues, AA, conferences, usage, devices etc. Basicly everything you need except real time (for now). For a demo MAF ICIMS reporting for Teams https://www.youtube.com/watch?v=wus-HhAlHlc
