Forum Discussion

Copper Contributor

Dec 29, 2020

Poly X50 with Teams

Hi, I have brand new Poly X50 (3.2.3-280012) with MS Teams App (1449/1.0.96.2020102101) . The first problem is I can not log in in to app. The app hangs on login process. The second is I have some...

Former Employee

Apr 20, 2021

Praveen, can you message me directly on this? Ideally, please share a video of what is happening, version of the Teams clients on both mobile and room system, and export logs from Teams Admin center.

bridge-comm

Copper Contributor

Apr 26, 2021

Pavel YurevichHello Pavel, we have been trying to get Teams to work with the Polycom Studio X50 in "Poly Mode" for a couple of months, without success.

We set the unit up, to be able to use the 3rd part SIP, Zoom, and Teams. We are able to use both Zoom and the 3rd party SIP. When we add the "Favorite Contact" (which allows the Teams Icon to appear in the Screen, the response is "invalid URL) we can not find the proper URL setting/s to allow the Teams application to operate in tandem with the other applications. We reached out to Polycom and they referred us to Microsoft.

bridge-comm
Copper Contributor
Apr 26, 2021
StevenC365Thank you Steven. Polycom only said the customer needed their OTD(One Touch Dial) service. There are several videos on line that also show the Studio X50 with speed dials on the screen, no mention of Realconnect but, I will reach out again.
Thank you,
Mike Hancock
StevenC365
MVP
Apr 26, 2021
bridge-comm

Teams doesn't natively support SIP conferencing devices, however you can buy a gateway Cloud Video Interop service from a number of vendors, including Poly Realconnect.

Clearly if the device isn't in the native Teams mode Microsoft can't provide support, go back to Poly and ask if it will work with Realconnect. There will be a cost, from Poly.