New Teams - Video freezing

So I'm having the same exact issue with black video-calls flickering since switching to the new Teams app, despite NOT using/having any of those Nahimic/A-Volute apps/folders on my PC. There's also no "BlackApps.dat" in any of ProgramData's subdirectories.

Rob_ICP_AZ I'm still facing the freeze.

The freeze happens after beeing in the meeting for a certain time. 

Yesterday I had around 55 minutes in a meeting without problems video / sharing all fine and suddenly the freezing starts. Today freezing happend after a few minutes in the call.

The freezing is then only in the TEAMS or the EGDE in foreground. When they are in the background (but still joined to the Teams Meeting) other applications like Excel, Word work smooth.

When taking EDGE in front, the mouse movement is very delayed and impossible to work whit EDGE.

(I also tried to deactivate the "NahimicService", but still freezing.)

Quitting the TEAMS processes does not change that. 

Only way is to reboot the system.

I made sure all the updates are installed listed in the ArmouryCrate App Update Center and all the AMD Chipset and Graphic drivers are up to date.

What I've recognized. Even during a normal working Teams Meeting there is some flickering on the frame around the presented screensharing or aroud the video streams. (I dont have that flickering using the olt Teams client.)

(Remark for new readers: GoTo this post for the solution working for most of the users)

Re: New Teams - Video freezing - Page 7 - Microsoft Community Hub

Rob_ICP_AZ 

All the drivers and BIOS are up to date.

The first Teams Meeting this morning worked fine, in my second Teams Meeting after 3 minutes in it, it started freezing again.

I ended the Teams Meeting (which is quite tricky, if the mouse reaction is so slow).

I then recognized that the reaction (mouse / keyboard) was still slow when navigating/working in EDGE browser window. Working in other application like Word was smooth.

I then turned OFF the "Use hardware acceleration when available" in Microsoft Edge settings and restarted Edge. After that working in EDGE was normal.
So, I switched the setting back to “ON” and restarted EDGE. After that working in EDGE was slow again.
I changed it a few times ON / OFF and could reproduce, that with the setting ON the slow reaction in EDGE is there.

So I switched the option to “OFF” and made a system reboot.
For the moment everything works fine in EDGE an NewTeams, but I will try to do a few Teams Meeting and see if the freezing will come back with the setting on “OFF”.

Will report after further testing/experiencing.

Rob_ICP_AZ 

I can't explain the update thing but it does seem to be true. Whenever our help desk gets a call where someone says "X worked yesterday but doesn't work now" the first thing they tell them is to check to see if there are any Windows updates waiting and to do the updates if there are. Most of the time that fixes the issue.

I used to say it was impossible that unrelated software would just just stop working because there is an update waiting but I have seen it often enough to believe it.

oceanview 

The fix has been posted in this thread for several months. The problem is caused by Nahimic and the fix is to blacklist teams in the Nahimic exclusion file. My motherboard is also an ASUS ROG STRIX board and Nahimic was installed with Asus software. I would be surprised if your issue is any different. 

It might be useful if people tried the fix first and then posted if it didn't work. For most of us Nahimic is what caused the issue but it is possible that there could be something else causing the issue. So, if someone applied the fix and still has the issue we would know that there are other causes. 

System Model Alienware Aurora R15
OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631

NOTE THE PRODUCT JUST UPDATED So this references the immediately PRIOR version:
Version
You have Microsoft Teams version 24033.804.2695.4008.
You've got the latest version. It was last updated on 2/21/2024.
The client version is 49/24020205509.

I continue to have video-freezing issues, especially when content is Shared either by me or others.  The CLASSIC Version works fine, but I took the extra step to remove it.  I tested the functionality, and on the new version, it still freezes.  I removed both the Classic and New from my machine.  Then I reinstalled it.  I am STILL seeing the issue. NOTE: as I said above, this is about the immediately prior version.  Further, I CAN use the Browser version as a workaround.

Rob_ICP_AZ 

The problem is with my ASUS ROG STRIX X670-E based PC, while my HP Laptop always worked fine.

I just faced the issue again today.

• I fresh booted the PC from power on and joined a Teams meeting. No issues for like 5 minutes. Then freezing/delay started.
  Vocie was fine, but the desktop sharing (receiving) and the videos (In/Out)
• Closed NewTeams App and started it again. Still freezing issue.
• Made a Windows 11 Restart (without powering down) and joined a Teams meeting.
  No issues. (I stayed in the meeting for over an hour. No freezing.)

Will do further testing, when I have time.

Hi Rob
That solution worked fine for me for the last few month, until today Feb. 19th since a new NewTeams Version 24033.803.2689.2248 / Client Version 49/24020205503 got installed this morning, I experienced the same freeze issue again. 
Experienced it in two meetings. Made a reboot twice and at the moment it is running fine.
Will see with next meetings if problem returns.

(I have another HP device running the same version that never had the freeze issue and is still running fine with the above version.

Regards H-P

ilandsj I don't know man, looks like that's a pretty old MB (2015) and it's very possible Nahimic changed their software around a bunch since then. I have a B650E-F which is from 2022 or 2023 and still in the current lineup, that's what I'm going off of. Your system is obviously using Nahimic's software from the search, but it could be the same issue with different specifics for the fix (or if they don't have an exclusions file it could be impossible to fix without removing it), or a different issue entirely.

We got lucky that someone from a Dell forum had a solution for theirs and shared it here, and I was able to extrapolate that to other systems using the same basic Nahimic layout (which appears to be common to newer releases). But if the layout is completely different, I don't know.

They could have renamed their exclusions file since yours was made - you might have to do some kind of findstr search for something you would expect to find in it. I attached mine (as a docx because for some reason txt is not allowed), you can look through it for search strings to try if you want to pursue this.

You'd run it like:

findstr /i /s "firefox.exe" *

I would start in %programdata%, but if you get nothing you might have to expand to the entire C: drive.

Good luck.

Rob_ICP_AZ  I have an ASUS ROG Maximus VIII but I can't find any blackapp file or a-volute folders. Nahimic doesn't even show up under any of my services. The only searches I was able to find are these: 

Do searches on the entire C: drive for blackapps.dat, Nahimic, A-volute*, etc if you haven't already.

I actually have one of those Xonar U7 II devices sitting around somewhere unused ATM, maybe I'll check it out and see if adding it causes any issues. I do know that device will work without installing Asus's software and just using Microsoft's drivers, so if you think that's it, you can try removing Asus's stuff and just use the drivers provided with Windows. As mentioned before, you will lose the ability to level out the 7 channels in software without Sonic Studio, so this may not be acceptable.