MS Teams forcing to use old account

Copper Contributor

I have MS Teams installed on my laptop (MacBook pro) .  I have an account on it I want to remove and use a different one.  It keeps forcing me to login to the old account and won't let me add the new one.  I have done this successfully on my iphone installation but can't make the change on the laptop. 

6 Replies

@DNM001 : Hi, have you tried to delete old account from your MacBook ?


  1. Select Finder > Applications > Utilities > Keychain Access.

  2. Right-click the account that you want to remove.

  3. Select Delete [account name].

If you find this response useful, mark it best response



Thanks for trying but it had no effect.  When I log in here I see all the accounts i have had, but when I load MS Teams it pushes up a notification saying it will send an access code to my last account, but won't let me do anything else at all.  Its very weird.  If I load Teams via the web rather than the app it works, as it does on my cell phone where I can select the account I want.  I think the issues lies within MS Office online somehow.  I may well just try and delete and reinstall, but i suspect that wot make any difference as it will pick up the old information,






Could you try to clear the Microsoft Teams cache. 

Clear Teams cache in macOS

  1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.

  2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

  3. Enter the following command, and then press Return:

    rm -r ~/Library/Application\ Support/Microsoft/Teams
  4. Restart Teams.





let me know if this fixed it :grinning_face: 




As it happens I managed to get it working, but I am not sure how I managed it. Thanks for responding and I will keep this for dealing with future problems, Cheers. :)
Could you please select one of the above comments and mark it as answered?

Thanks :grinning_face:





 so, one way to go about this is to ignore to pop-up window forcing you to log in to your old work/university account and go to the Teams window -> Preferences -> Accounts and sign out of your old account (or at least add the account you want to use currently).


That worked for me.


Good luck.