Forum Discussion

Copper Contributor

Jul 05, 2022

MS Teams forcing to use old account

I have MS Teams installed on my laptop (MacBook pro) . I have an account on it I want to remove and use a different one. It keeps forcing me to login to the old account and won't let me add the new...

How-to

microsoft teams

DNM001

Copper Contributor

Jul 05, 2022

Surya_Pammi

Thanks for trying but it had no effect. When I log in here I see all the accounts i have had, but when I load MS Teams it pushes up a notification saying it will send an access code to my last account, but won't let me do anything else at all. Its very weird. If I load Teams via the web rather than the app it works, as it does on my cell phone where I can select the account I want. I think the issues lies within MS Office online somehow. I may well just try and delete and reinstall, but i suspect that wot make any difference as it will pick up the old information,

cheers

david

Mitchell Bakker

Iron Contributor

Jul 11, 2022

DNM001

Could you try to clear the Microsoft Teams cache.

Clear Teams cache in macOS

If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

Enter the following command, and then press Return:

rm -r ~/Library/Application\ Support/Microsoft/Teams

Restart Teams.

reference: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache#clear-teams-cache-in-macos

let me know if this fixed it 😀

regards,

Mitchell

DNM001
Copper Contributor
Jul 18, 2022
As it happens I managed to get it working, but I am not sure how I managed it. Thanks for responding and I will keep this for dealing with future problems, Cheers. 🙂
- Mitchell Bakker
  Iron Contributor
  Jul 23, 2022
  Could you please select one of the above comments and mark it as answered?
  
  Thanks 😀