MS Teams forcing to use old account

DNM001
Copper Contributor
Jul 05, 2022
Surya_Pammi

Thanks for trying but it had no effect. When I log in here I see all the accounts i have had, but when I load MS Teams it pushes up a notification saying it will send an access code to my last account, but won't let me do anything else at all. Its very weird. If I load Teams via the web rather than the app it works, as it does on my cell phone where I can select the account I want. I think the issues lies within MS Office online somehow. I may well just try and delete and reinstall, but i suspect that wot make any difference as it will pick up the old information,

cheers
david
- Mitchell Bakker
  Iron Contributor
  Jul 11, 2022
  DNM001
  
  Could you try to clear the Microsoft Teams cache.
  Clear Teams cache in macOS
  If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
  In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
  Enter the following command, and then press Return:
  rm -r ~/Library/Application\ Support/Microsoft/Teams
  Restart Teams.
  
  reference: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache#clear-teams-cache-in-macos
  
  let me know if this fixed it 😀
  
  regards,
  Mitchell
  - DNM001
    Copper Contributor
    Jul 18, 2022
    As it happens I managed to get it working, but I am not sure how I managed it. Thanks for responding and I will keep this for dealing with future problems, Cheers. 🙂

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