MS Teams desktop app kills background sound on bluetooth.

%3CLINGO-SUB%20id%3D%22lingo-sub-1922897%22%20slang%3D%22en-US%22%3EMS%20Teams%20desktop%20app%20kills%20background%20sound%20on%20bluetooth.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1922897%22%20slang%3D%22en-US%22%3E%3CP%3EHello%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUse%20case%3A%20Multiple%20sound%20source%3A%20ex.%20spotify%20and%20Teams%20call.%20I%20want%20to%20be%20on%20call%20and%20have%20music%20in%20background.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1.%20With%20wired%20(usb)%20headphones%20and%20teams%20desktop%20app%20-%20OK%3C%2FP%3E%3CP%3E2.%20With%20wired%20(usb)%20headphones%20and%20teams%20web%20app%20-%20OK%3C%2FP%3E%3CP%3E3.%20With%20wireless%20(%3CSTRONG%3EBT)%20headphones%3C%2FSTRONG%3E%20and%20%3CSTRONG%3Eteams%20desktop%3C%2FSTRONG%3E%20app%20-%20%3CSTRONG%3ENOK%3C%2FSTRONG%3E.%20All%20sounds%20are%20killed%2C%20just%20teams%20meeting.%3C%2FP%3E%3CP%3E4.%20With%20wireless%20(BT)%20headphones%20and%20teams%20web%20app%20-%20OK%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhy%20teams%20desktop%20app%20kills%20sounds%20being%20connected%20by%20bluetooth%20and%20how%20to%20fix%20it%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1922897%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ECalling%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMeetings%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2027120%22%20slang%3D%22en-US%22%3ERe%3A%20MS%20Teams%20desktop%20app%20kills%20background%20sound%20on%20bluetooth.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2027120%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F878516%22%20target%3D%22_blank%22%3E%40Kamil970%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHard%20to%20say%20what%20the%20problem%20is.%20Microsoft%20have%20a%20certification%20program%20where%20audio%20devices%20are%20certified%20for%20Teams.%20They%20check%20quality%20of%20microphones%20and%20bluetooth%20connection%20before%20a%20device%20can%20be%20certified.%20One%20requirement%20is%20to%20use%20a%20bluetooth%20dongle%20to%20connect%20the%20audio%20device%20since%20the%20built-in%20bluetooth%20in%20the%20computer%20can%20be%20of%20low%20quality.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheck%20out%20certified%20devices%20here%3A%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fproducts.office.com%2Fen-us%2Fmicrosoft-teams%2Facross-devices%2Fdevices%2Fcategory%3Fdevicetype%3D36%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fproducts.office.com%2Fen-us%2Fmicrosoft-teams%2Facross-devices%2Fdevices%2Fcategory%3Fdevicetype%3D36%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hello;

 

Use case: Multiple sound source: ex. spotify and Teams call. I want to be on call and have music in background.

 

1. With wired (usb) headphones and teams desktop app - OK

2. With wired (usb) headphones and teams web app - OK

3. With wireless (BT) headphones and teams desktop app - NOK. All sounds are killed, just teams meeting.

4. With wireless (BT) headphones and teams web app - OK

 

Why teams desktop app kills sounds being connected by bluetooth and how to fix it?

 

Thanks.

1 Reply

Hi @Kamil970 

 

Hard to say what the problem is. Microsoft have a certification program where audio devices are certified for Teams. They check quality of microphones and bluetooth connection before a device can be certified. One requirement is to use a bluetooth dongle to connect the audio device since the built-in bluetooth in the computer can be of low quality.

 

Check out certified devices here:

https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=36