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LorenzoVW's avatar
LorenzoVW
Copper Contributor
Aug 29, 2020
Solved

MICROSOFT TEAMS - SYNC ACCOUNTS PROBLEM

Hello there, I just installed Microsoft Teams and quickly ran into a problem.

Looks like my desktop MT account is not synchronized with my mobile MT account (profile photo, chats, etc. etc...), despite Microsoft ID I entered is the same for both accounts.

Might this be due to a "Office 365 Personal" limit? I confirm indeed I was forced to download the free version of MT for desktop.

 

Many thanks for your help

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  • LorenzoVW's avatar
    LorenzoVW
    Aug 29, 2020

    Hi HenryPhillipsNimbitech,

     

    thanks for your prompt feedback.

     

    Exactly as you said, using mobile version I can shift from my personal account to the one i created for the Desktop version.

    I'm just a little suprised I can not do the same from the Desktop version, shifting from MT Professional account (I created for Desktop version) to Personal account, being the Microsoft ID the same.

     

    I'm afraid there is no solution to this issue.

     

    Lorenzo

4 Replies

  • HenryPhillipsNimbitech's avatar
    HenryPhillipsNimbitech
    Bronze Contributor
    Aug 29, 2020
    Hi,

    Is it the personal one you are trying to access in the client as I believe that is just for mobile use.

    So I imagine in the mobile app where you can see the list of Team orgs you can switch between you have another one along side the personal (intended for Family and friends) and it is the other one you go into when accessing via the web or desktop client.

    The other versions being either free or as part of a Bussiness or M365 license.

    Thanks

    Henry
    • LorenzoVW's avatar
      LorenzoVW
      Copper Contributor
      Aug 29, 2020

      Hi HenryPhillipsNimbitech,

       

      thanks for your prompt feedback.

       

      Exactly as you said, using mobile version I can shift from my personal account to the one i created for the Desktop version.

      I'm just a little suprised I can not do the same from the Desktop version, shifting from MT Professional account (I created for Desktop version) to Personal account, being the Microsoft ID the same.

       

      I'm afraid there is no solution to this issue.

       

      Lorenzo

      • HenryPhillipsNimbitech's avatar
        HenryPhillipsNimbitech
        Bronze Contributor
        Aug 29, 2020
        You can switch between different Teams orgs in the desktop/web just for clarity.

        But just not the personal iteration intended for access from mobile devices for family and friends.

        You could of course request for this or up vote an existing entry at: MicrosoftTeams.UserVoice.com

        Thanks

        Henry

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