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LorenzoVW's avatar
LorenzoVW
Copper Contributor
Aug 29, 2020
Solved

MICROSOFT TEAMS - SYNC ACCOUNTS PROBLEM

Hello there, I just installed Microsoft Teams and quickly ran into a problem. Looks like my desktop MT account is not synchronized with my mobile MT account (profile photo, chats, etc. etc...), desp...
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  • LorenzoVW's avatar
    LorenzoVW
    Aug 29, 2020

    Hi HenryPhillipsNimbitech,

     

    thanks for your prompt feedback.

     

    Exactly as you said, using mobile version I can shift from my personal account to the one i created for the Desktop version.

    I'm just a little suprised I can not do the same from the Desktop version, shifting from MT Professional account (I created for Desktop version) to Personal account, being the Microsoft ID the same.

     

    I'm afraid there is no solution to this issue.

     

    Lorenzo

HenryPhillipsNimbitech's avatar
HenryPhillipsNimbitech
Bronze Contributor
Aug 29, 2020
Hi,

Is it the personal one you are trying to access in the client as I believe that is just for mobile use.

So I imagine in the mobile app where you can see the list of Team orgs you can switch between you have another one along side the personal (intended for Family and friends) and it is the other one you go into when accessing via the web or desktop client.

The other versions being either free or as part of a Bussiness or M365 license.

Thanks

Henry
  • LorenzoVW's avatar
    LorenzoVW
    Copper Contributor
    Aug 29, 2020

    Hi HenryPhillipsNimbitech,

     

    thanks for your prompt feedback.

     

    Exactly as you said, using mobile version I can shift from my personal account to the one i created for the Desktop version.

    I'm just a little suprised I can not do the same from the Desktop version, shifting from MT Professional account (I created for Desktop version) to Personal account, being the Microsoft ID the same.

     

    I'm afraid there is no solution to this issue.

     

    Lorenzo

    • HenryPhillipsNimbitech's avatar
      HenryPhillipsNimbitech
      Bronze Contributor
      Aug 29, 2020
      You can switch between different Teams orgs in the desktop/web just for clarity.

      But just not the personal iteration intended for access from mobile devices for family and friends.

      You could of course request for this or up vote an existing entry at: MicrosoftTeams.UserVoice.com

      Thanks

      Henry
      • LorenzoVW's avatar
        LorenzoVW
        Copper Contributor
        Aug 29, 2020
        Great, thanks for the tips.
        I’ll proceed straight away in that direction

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