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Microsoft Teams Round Robin
So we are looking to install Microsoft Teams and setting our incoming phone calls on round robin, basically equally dividing the incoming calls. Is this calculated on a daily/weekly/monthly basis? In...
- Hi NSteune
No worries, get what you mean. No, this would be on the availability of the users at the time. So for example, on Tuesday in your scenario all calls go to agent 1 because agent 1 is available. On Wednesday, calls are balanced between agent 1 and 2. On Thursday if agents 1 2 and 3 were in they would be balanced between 1 2 and 3. Lets say that agent 2 went for lunch at 12-1 on Thursday, they would be balanced between agents 1 and 3 until 2 returned from lunch
Hope that makes sense
Best, Chris
Hi mark lawton
Sorry - have been mega busy with TeamsFest
LinusCansby may know the answer to this one. Linus - any ideas? Seen this before?
Best, Chris
Sorry - have been mega busy with TeamsFest
LinusCansby may know the answer to this one. Linus - any ideas? Seen this before?
Best, Chris
MarkLawtonRisc Sorry no, I can just confirm that is a problem. You could start a uservoice request.
https://microsoftteams.uservoice.com/
The closest one I could find was one about the ability to select phone number for a contact when dialling them instead of SIP. https://microsoftteams.uservoice.com/forums/555103-public/suggestions/37793917-call-transfer-to-contact-s-mobile-number-without-h