Apr 09 2021 12:32 PM
Apr 09 2021 12:32 PM
I have spent 5 hours trying to figure out how to sign into my WORK account. I have tried deleting keychains, I have tried searching for folders mentioned in other strings, and I do not have any. I have uninstalled, SEVERAL times, I have restarted the computer several times. There is no option to change the log in account on the desktop app.
When i do attempt to log in with the shown account, it sends me to a never ending loop "password > last 4 of cell > code > password" over and over and over... never letting me sign in!
HELP! please... I was on the phone with Microsoft tech support- they did nothing but respond "I have never had this problem and i sign in
I have attached two screen shots, in one you will see I cannot get in. the other was taking me there, but i cannot click on the change accounts.
Apr 09 2021 12:36 PM
Hi @Ltoombs For personalized technical assistance, I recommend you open a ticket at answers.microsoft.con
Apr 15 2021 09:52 AM
I got mine to work! Here's what I did, I hope this works for you:
I forced quit then deleted the Teams desktop app. Then I went back to the Microsoft Teams website to download the desktop app again but instead of clicking "sign in", I clicked "sign up for free" and I was able to input my work email and follow all of the steps from there. I had to do this process twice but it worked on the second time. Also, I should mention, I already have my work email set up in my email accounts on my Mac. I'm not sure if that has anything to do with it but just wanted to share the entire picture.
Sep 03 2021 09:05 AM
Hi you must disconnect other microsoft account from all microsoft product like Office
delete old account password
Then you can setup an other account for teams.
Nov 15 2021 03:12 AM
Tried below on Mac but still didn't help me . Any other option? please help
1. uninstall & install again
2. Clear cache , cookies ,
3. uninstall >Restart > install
4. Delete all microsoft accounts/office suite
5. Download for signup for free option
. This really pathetic that there is no fresh install option .
Aug 05 2022 07:35 AMSolution
In case anyone else has the issue that the login is broken or set to an account that no longer exists, remove the "Teams" folder from ~/Library/Application Support/Microsoft (Finder - Go to Folder) and remove any "Teams Identity Cache" from Keychain access (search in the top right of the Keychain Access window). Restart Teams and it should prompt for login info.
Aug 16 2022 12:03 PM
I have tried all the responses to your question and I'm afraid that nothing worked. It's ridiculous that they make it so difficult
Did you ever find a solution?
Aug 17 2022 01:55 AM
Aug 18 2022 01:56 PM
This process worked. I first deleted Teams Application with CleanMyMac app. Then I followed your instructions. Then I went to the online version of teams and logged in there with my new work email. From the work Teams, there is a download Teams for Desktop. I did a fresh download and install. It came up and asked me to select my personal Outlook account or my work account. I selected my work account and it loaded perfectly.
Oct 07 2022 09:42 AM - edited Oct 07 2022 09:43 AM
Thank you Kevin. This worked well for me.
Dec 02 2022 02:31 PM
Sep 17 2023 04:34 AM
I tried several fixes posted on various forums with no success. What workers for me was a simple workaround. I sent a Teams invitation from a different computer and different teams account (my wife's ) to my email. When I clicked on the invitation link is web based teams asked me if I want to use web or app. I clicked on app which then opened and asked me if I want to stay as a guess or sign in. When I clicked on sign in it allowed me to sign in under a new existing account. Since then it stayed logged on under the new account.
Sep 17 2023 11:30 AM
Sep 20 2023 03:28 PM