Forum Discussion
Microsoft Teams is not listed on my iphone's privacy microphone setting
df777 The PG responded with a whole set of options for you to try. It's not a known issue and they can't pinpoint with certainty, but hopefully one of these can help you out.
Please also let me know if this helps you resolve it.
Managed device
Do you happen to have your device managed by your company? It might be that they have a policy to block the usage of the microphone.
Reset network settings
Go to Settings > General > Reset > Reset Network settings. Your device might restart automatically, but if it doesn't, please restart manually. You will have to reconnect your network settings when your device reboots. Afterwards, open Teams and it should now prompt you for mic access.
Just to be clear, there is impact doing this reset. Please check out this page to be fully informed: https://www.howtogeek.com/270185/how-to-reset-your-ios-devices-network-settings-and-fix-connection-issues/
Fix comes from Apple support forums: https://discussions.apple.com/thread/251269841No apps are showing under Privacy -> Microphone
Looking at your screenshot of that page, you have no apps in there. I have multiple, some very high profile: Facebook, Skype, WhatsApp, etc. If you really don't have any of those apps on your device, it's ok, but if you do: there might be a phone failure here.
Even apps that you don't have approved should show up.As a general test, can you try installing "Skype" consumer app? It should also prompt you and show up in that list.
Teams for Personal
Last option: uninstall Teams app, reinstall. Upon opening the app, sign up for a Teams for Personal account with your personal Microsoft account. This should also trigger the microphone ask again.
df777 The PG responded with a whole set of options for you to try. It's not a known issue and they can't pinpoint with certainty, but hopefully one of these can help you out.
Please also let me know if this helps you resolve it.
Managed device
Do you happen to have your device managed by your company? It might be that they have a policy to block the usage of the microphone.
Reset network settings
Go to Settings > General > Reset > Reset Network settings. Your device might restart automatically, but if it doesn't, please restart manually. You will have to reconnect your network settings when your device reboots. Afterwards, open Teams and it should now prompt you for mic access.
Just to be clear, there is impact doing this reset. Please check out this page to be fully informed: https://www.howtogeek.com/270185/how-to-reset-your-ios-devices-network-settings-and-fix-connection-issues/
Fix comes from Apple support forums: https://discussions.apple.com/thread/251269841
No apps are showing under Privacy -> Microphone
Looking at your screenshot of that page, you have no apps in there. I have multiple, some very high profile: Facebook, Skype, WhatsApp, etc. If you really don't have any of those apps on your device, it's ok, but if you do: there might be a phone failure here.
Even apps that you don't have approved should show up.
As a general test, can you try installing "Skype" consumer app? It should also prompt you and show up in that list.
Teams for Personal
Last option: uninstall Teams app, reinstall. Upon opening the app, sign up for a Teams for Personal account with your personal Microsoft account. This should also trigger the microphone ask again.
Thank you for trying to help. In answer to your questions:
Managed device - my phone is my personal one, not managed by a company.
Resetting network settings - I tried this, didn't work. I only received a prompt for notification access, and syncing contact, but now request for permitting microphone.
No apps showing under Privacy > Microphone - I didn't have any other apps you mentioned installed (e.g. Facebook, WhatsApp, Skype etc). I tried installing Skype as you suggested and same thing as above, only prompt from notification and syncing contact. Skype didn't show up under Privacy > Microphone list either...
Teams for personal - Tried this too, only prompt from notification and syncing contact. Still no show under Privacy > Microphone list...
I think at this point I just give up...
Thank you for your and your team's help. Best wishes.
- I had the same problem with iphone 8. I fixt this by using the function ‘reset all settings‘ . You will keep your data but it will restore all settings. When the reset is finisht, you have to open Teams again. Now the message will appear you promit access to your microfone and camera etc.
- I did it and it’s work, thanks a lot
khanh0910 and Matthias1986 - thanks ! Reset Network Settings worked for me too! I reset network settings, went through the reboot, opened the Teams app, and it worked, Mic and all. Was quite frustrating for a bit. This looks more like an iOS problem - time to bring back Windows Phone LOL!
Matthias1986 @Yannick Reekmans
I am experiencing the same issue. Followed the 'Reset Network' steps and Teams automatically rebooted. No change to microphone options.
iOS 14.0.1
Teams Version 2.0.22
Teams Build 1.077.2020991903
