Forum Discussion
Make a test call contiues to ring
I am trying to test headphones to order for staff who sit in open cubicles. When I go to 'Make a test call' to check out the sound quality of the microphone, I do not get an option to answer the call, and the call continues to ring. I have to 'Quit' teams to end the call, and then restart teams. This issue happens regardless of what type of headphone is being tested (wired, Bluetooth, etc.). I have version 1.4.00.19572.
39 Replies
- Almost a year later, this bug has still not been fixed! I have the problems stated in the original post and the following replies. 🙄
I've still got this same issue almost a year later. Did you ever find a fix?
- Try logging a case with MS 365 support. I believe its a tenant issue but not cannot say that for sure
- Same issue here. Test call unusable. I have two modern PCs and both have the same problem: test call does not answer. Hanging up does not stop the ring tone. Have to quit Teams (or kill it if you have it set to stay active on close). Never had problems with other video conferencing software such as Google Meet, Zoom, Skype and others. Very frustrating, but infortunately some companies use only Teams.
- Currently also happens here right now (with the Linux-version).
- Thanks for the input everyone - I have reported this directly to the Teams engineering team.
Are you using the Test Call as described below?
- Go to the "..." menu near the top right of the main Teams window.
- Select Settings, then on the left rail list of tabs, pick Devices
- Press the button marked "Make a test call" near the middle of the Settings window, and the call will be placed.
If not, can you please post the steps you're following and the Teams client you're using (ex: Windows 11 desktop client) which cause the ringing to keep going and going?
I am having the exact same issue since yesterday
Windows 10 Enterprise 20H2Installed: 24/06/2022
OS Build: 19042.1766
Microsoft Teams Version 1.5.00.14473 (64-bit).Same for me, same teams version (1.5.00.14473 (64-Bit)) Endless ring when doing a test call. This is new to me for about a week, no problems before.
Therese_Solimenoyes that's exactly what I'm doing. I just tried it again to make sure it was the same steps you described, and when I do that it calls me and then I click leave and it gives me some kind of status report but when I close it, it just keeps ringing, even when I close Teams. So I have to go into Task Manager and end the process tree (twice this time).
Misty_Sommers yes EXACTLY the same for me. Windows 10 VM machine using Teams Desktop v 1.5.00.14473 connected via company VPN. If I run Teams from my local Windows 7 machine same version of Teams I have no problem making a test call successfully and the call ends when I end the call.
- Same issue for me. It's occurring on both my locally installed machine as well as my VM machine. It's bad enough that the test bot doesn't work but when the call keeps ringing even after you hang up and you have to exit Teams to get it to stop ringing that's really annoying.
I'm a corporate admin of a tenant of 185 E3 licenses.
We have regularly noticed the "never ending ringing" symptom during our QA procedure. Often we have found that it only occurs on a first Teams call, but subsequent calls following a restart function as normal.
However, we also receive the same symptom that "Make A Test call" rings forever, and is not answered. Other machines function completely normally however. These are new build machines bang up to date with Office 365 for Enterprise, Windows Updates and Dell Command Updates.
While Teams is a good product overall, we regularly receive bizarre such issues which remain completely unexplained, which often magically fix themselves without any interventions. But in this case, we've found no resolution.
- I have the exact same issue. I just uninstalled and re-installed with a new install from the website. This issue still persists.
Scoggins69 I am having the exact same issue. My husband's Teams is working just fine and we sit right next to each other. Weird.
- Same issue here. I have to force quit Teams to make it stop.
Scoggins69 I'm using this version of Teams and having this issue suddenly:
1.5.00.14473 (64-bit). It was last updated on 6/23/2022
I reset my Dell Latitude 9420 with Win10, applied all Windows updates and driver updates, installed Office and Teams directly from my Office web portal, and I'm suddenly running into this issue. I can end the call however usually the ringing keeps going after the call ends and I have to force quit Teams. Teams is adding a "Bot User" instead of "Teams Echo" to the call but the bot user never answers so I can't test anything like Teams Echo does. Any updates on this issue or leads? I haven't been able to work around it yet. I haven't called another real person yet either. This is affecting my ability to troubleshoot another pressing issue.. I'm attaching a screenshot of what should be "Teams Echo".
This should be Teams Echo and not a bot user.
