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Scoggins69's avatar
Scoggins69
Copper Contributor
Aug 26, 2021

Make a test call contiues to ring

I am trying to test headphones to order for staff who sit in open cubicles. When I go to 'Make a test call' to check out the sound quality of the microphone, I do not get an option to answer the call...
Test Call Bot
Stacy_Pickering's avatar
Stacy_Pickering
Copper Contributor
Jun 24, 2022
Same issue for me. It's occurring on both my locally installed machine as well as my VM machine. It's bad enough that the test bot doesn't work but when the call keeps ringing even after you hang up and you have to exit Teams to get it to stop ringing that's really annoying.
BigAlistair's avatar
BigAlistair
Copper Contributor
Jun 27, 2022

Stacy_Pickering 

 

I'm a corporate admin of a tenant of 185 E3 licenses.  

 

We have regularly noticed the "never ending ringing" symptom during our QA procedure.  Often we have found that it only occurs on a first Teams call, but subsequent calls following a restart function as normal.

 

However, we also receive the same symptom that "Make A Test call" rings forever, and is not answered.  Other machines function completely normally however.  These are new build machines bang up to date with Office 365 for Enterprise, Windows Updates and Dell Command Updates.  

 

While Teams is a good product overall, we regularly receive bizarre such issues which remain completely unexplained, which often magically fix themselves without any interventions.  But in this case, we've found no resolution. 

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