Forum Discussion

Copper Contributor

Feb 10, 2024

Is there a way to get profile pictures to show up in chats and posts

In slack, everytime someone posts or sends a direct message, their avatar or icon shows their picture. My clients want that feature. In Teams we can change our profile picture but chats and posts o...

Silver Contributor

Feb 14, 2024

Hi mugshotmike,

thanks for the Update.

If you change to New Microsoft Teams, you will still have the ability to change back to classic Teams (at least until 31. March 2024 when all classic Microsoft Teams users will be automatically changed to the New Teams).

I recommend you to test if this issue is connected with the use of classic Microsoft Teams client and the new Microsoft Teams.

You can simply switch back to classic Microsoft Teams by clicking on the Windows start button > by searching for teams > clicking on the Microsoft Teams classic.

Please click Mark as Best Response & Like if my post helped you to solve your issue.
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Kindest regards,

Leon Pavesic
(LinkedIn)
(Twitter)

mugshotmike

Copper Contributor

Feb 14, 2024

Hey, Leon, I just found out that I am currently on the new Teams app. I couldn't find out if I was or wasn't until I clicked the switch to go to new Teams and found out that I was already on it. So, we're still having troubles with getting profile pictures to show up in chats and channels, we're all on new Teams, and I've cleared the cache as you suggested. Thanks for sticking with me on this. It seems that there is an administrator setting that is preventing this, but I can't find the path to that setting. Do you know how I can find it?

LeonPavesic
Silver Contributor
Feb 15, 2024
Hi mugshotmike,

thanks for the update.

I really don't think that some Admin settings are blocking the pictures. When this was true you could not be able to see the pictures anywhere (and you can see them in Microsoft Teams on the Web).
This is a problem with the Microsoft Teams client.

This is what you can do:
1) Sign out of the new Microsoft Teams client.The Microsoft Teams will restart.
Then sign in to Microsoft Teams.

2) Switch back on the classic Microsoft Teams and check if the pictures are there

Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.

If the post was useful in other ways, please consider giving it Like.

Kindest regards,

Leon Pavesic
(LinkedIn)
(Twitter)
- mugshotmike
  Copper Contributor
  Feb 27, 2024
  LeonPavesic I discovered that Teams Classic displays the pictures, but New Teams does not. I will probably contact Microsoft Support for their input. Thanks for all your help.
  - LeonPavesic
    Silver Contributor
    Feb 28, 2024
    Hi mugshotmike,
    
    thanks for the update, the goal of troubleshooting was to find out if your problem is connected with the new Microsoft Teams client.
    
    Please click Mark as Best Response & Like if my post helped you to solve your issue.
    This will help others to find the correct solution easily. It also closes the item.
    
    If the post was useful in other ways, please consider giving it Like.
    
    Kindest regards,
    
    Leon Pavesic
    (LinkedIn)
    (Twitter)