SOLVED

I can't see files in Microsoft Teams

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New Contributor

Hi. I was using Microsoft Teams and when I tried to see the files on all my different teams I couldn't access them or even see them. This is the message that I get everytime I try to access any files, although it only started happening a few days ago. Any tips on how to fix this?

Edit: this only happens in the Teams app, not in the browser version.

Microsoft teams file error.PNG

5 Replies
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Does all the other members also see this?

Logged out /in into client?
Tried the web client?
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@adam deltinger Yes, I tried the web client and it worked there. I also tried to log out/in the app but that didn't seem to change anything. Finally, as far as I know, I'm the only one in the team who has this problem. Thank you.

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Best Response confirmed by Christopher Hoard (MVP)
Solution
Uninstall client! Delete all folders mentioned here:
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/amp/

Then reinstall
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It worked! Thank you so much

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estacio