Forum Discussion
Pipo_pcf
May 13, 2020Copper Contributor
I can't see files in Microsoft Teams
Hi. I was using Microsoft Teams and when I tried to see the files on all my different teams I couldn't access them or even see them. This is the message that I get everytime I try to access any files...
- May 13, 2020Uninstall client! Delete all folders mentioned here:
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/amp/
Then reinstall
Davie Hay
Oct 30, 2020Copper Contributor
Pipo_pcf I got the same on App and Web for only one Channel. When I accessed it via Mobile I was able to access Files without the error but again still no Content - Id sent several emails, so expected to see the Email Folder. Mobile advised I was able to add a file or a folder. So I set up a dummy folder and that did the trick. I can now access Files from App, Web and Mobile.
- Alexandre LabelleDec 10, 2020Brass Contributor
Thank you Davie Hay ! Your solution, very simple, works well.
Since many months we used this Channel (and file storage), we suddenly lost access with this message: "we are configuring your file directory". I created a test folder via the mobile application and all users have automatic access to all files and folders.