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Zoomnike's avatar
Zoomnike
Copper Contributor
Mar 14, 2022

Guest Cannot Access Teams Org Through iPhone

After being invited as a guest to an organization, I am able to log in through a computer browser fine but unable to log in through the mobile app (iPhone). I get the following error:

Sorry, you can't get to this yet
You can't complete this action because you're trying to access protected resources as an external user in this organization. Please contact the admin to allow you to access the protected resources.

I am able to see the organization on the drop down list on Teams, however once the app redirects to the Authentication app I receive the message above. I have already tried uninstalling and clicking from the organization invite email and reinstalling with no result. Please advise.
Administrator
Guest Access
Messaging
microsoft teams

2 Replies

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  • ChristianJBergstrom's avatar
    ChristianJBergstrom
    MVP
    Mar 15, 2022
    Hi, you really should reach out to that organization to verify if you're supposed to access that organization's resources using a mobile phone. This could be a conditional access policy allowing a web browser but not mobile app.
    • HarryHuang's avatar
      HarryHuang
      Copper Contributor
      Mar 09, 2023

      ChristianJBergstrom hi !

      Same here, the Guest can login in iPhone app, but External can login in both iPhone app and computer Teams web. Do you know how to join as External instead of Guest? 

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I get the following error:

Sorry, you can't get to this yet
You can't complete this action because you're trying to access protected resources as an external user in this organization. Please contact the admin to allow you to access the protected resources.

I am able to see the organization on the drop down list on Teams, however once the app redirects to the Authentication app I receive the message above. I have already tried uninstalling and clicking from the organization invite email and reinstalling with no result. Please advise.","body@stringLength":"723","rawBody":"After being invited as a guest to an organization, I am able to log in through a computer browser fine but unable to log in through the mobile app (iPhone). I get the following error:

Sorry, you can't get to this yet
You can't complete this action because you're trying to access protected resources as an external user in this organization. Please contact the admin to allow you to access the protected resources.

I am able to see the organization on the drop down list on Teams, however once the app redirects to the Authentication app I receive the message above. I have already tried uninstalling and clicking from the organization invite email and reinstalling with no result. 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Guest Cannot Access Teams Org Through iPhone","moderationData":{"__ref":"ModerationData:moderation_data:3257196"},"body":"Hi, you really should reach out to that organization to verify if you're supposed to access that organization's resources using a mobile phone. This could be a conditional access policy allowing a web browser but not mobile app.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-03-15T00:54:58.048-07:00","lastPublishTime":"2022-03-15T00:54:58.048-07:00","metrics":{"__typename":"MessageMetrics","views":7919},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:3256971/message:3257196","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwzNzYzNjMzLDM3NjM2MzM","node":{"__ref":"ForumReplyMessage:message:3763633"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3763633":{"__typename":"ModerationData","id":"moderation_data:3763633","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3763633":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:365323"},"id":"message:3763633","revisionNum":1,"uid":3763633,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:3257196"},"conversation":{"__ref":"Conversation:conversation:3256971"},"subject":"Re: Guest Cannot Access Teams Org Through iPhone","moderationData":{"__ref":"ModerationData:moderation_data:3763633"},"body":"

ChristianJBergstrom hi !

Same here, the Guest can login in iPhone app, but External can login in both iPhone app and computer Teams web. Do you know how to join as External instead of Guest? 

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