Forum Discussion

Ash11111's avatar
Ash11111
Copper Contributor
May 23, 2021

Emergency calling policy notifications with 933 for MS Calling Plan user.

If a MS Calling Plan user dials 933 to test E911 call flow, does it trigger a notification as per configs in emergency calling policy assigned to the location/user?   I have configured the Network ...
Administrator
Calling
microsoft teams
Ash11111's avatar
Ash11111
Copper Contributor
thanks for your reply. Just to be sure, when you checked, were you testing with Microsoft Calling Plan or with Direct Routing? I have seen notifications working with Direct Routing when you put 933 (if your carrier/hosted SBC provider/ERS provider offers 933 service) in Emergency call routing policy as emergency number. However, currently I am struggling to get it to work with MS Calling plan users.

I have configured the Network sites with subnets, Trusted IPs, subnets in Networks & Subnets, Emergency calling policy to send a notification to the M365 group for service desk. I have also entered 911 and 933 to a emergency call routing policy and assigned it t to the Network site for the calling plan user, however it still doesn`t trigger a notification to the service desk M365 group users

Any ideas, if I am missing any configurations.
Sean Flahie's avatar
Sean Flahie
Copper Contributor
Aug 05, 2021

Ash11111 checking to see if you ever figured this out for MS Calling Plans. I'm experiencing the same thing.  MS Calling Plan, Emergency Calling Policy configured, no notification firing with dialing 933. 

  • Ash11111's avatar
    Ash11111
    Copper Contributor
    Jan 26, 2022
    For me, it started working after a couple of days of involving MS support. As a suggestion, always better to use a distribution group in the Emergency calling policy.
    • conknl's avatar
      conknl
      Copper Contributor
      Jan 31, 2024

      Ash11111 

      Hi there folks,

       

      I am having the same issue right around the time new Teams came out.  I opened a case with MS Support and came to the conclusion that when User A dials 933 and is also in the notification field in Emergency Policy the notifications fail.  We thought we fixed it by using a DL but that is not the case.  If User A is in a notification group in any way, and test calls to 933, the notification fails to all members. I've opened another MS Ticket to see what they say now.  They didn't have documentation last time I asked, only a pop up that appears when adding Emergency Policy for the first time that states if you are selecting Notification Only to use a distribution list.  Now the DL doesn't work either if the user calling is in the group.  

       

      Did you ever get any feedback from Microsoft when you were having this issue?  Any help is much appreciated!

       

       

Resources