Forum Discussion
Custom Background In MS Teams
HIPRM - Definitely restart teams if you haven't done that - or it could be due to enterprise group policy, or who know what. Another forum was seeing your same situation where latest update showed that older version number, but had no solution.
Maybe you could get the MSI from here and see if installing that works (create a restore point first!) - https://docs.microsoft.com/en-us/microsoftteams/msi-deployment
Also I saw a comment that someone had to use the path with "local" instead of "roaming" to see the custom background images - but of course N/A to you since option doesn't appear at all...
Installed Teams and this time the Teams version installed was 1.3.00.12058, but still no backgrounds folder.
HIPRM - Some of the comments I saw when researching this lead me to believe that AVX 2 wasn't really "enforced" with the earlier Blur Background capability, but when it was replaced/upgraded to the Background Effects option they started enforcing it... I didn't find any other explanation around this, so you'd have to get Microsoft to respond.
Just FYI, I'm not sure this helps, but CoreInfo really good tool anyway - but it is only indicating AVX, and doesn't seem able to specify AVX 2
https://docs.microsoft.com/en-us/sysinternals/downloads/coreinfo- _ Thanks for the replies everyone, but I'm pretty sure I have AVX2. First I'm not using an old machine. Both PCs I have are using 8th generation Intel chips. One has the i5 and the i7. Second, background blur is available and as I understand it, you need to have AVX2 to have that option. I know where the background effects option is supposed to be. It just isn't there. Thanks!
HIPRM and Brian_Myers - I think this previous reply is most likely explanation, and it would apply to Windows and Mac as it is simply hardware related.... And see https://en.wikipedia.org/wiki/Advanced_Vector_Extensions - the "CPUs with AVX2" section
*****************************************************MontyPyspock
replied to seanwindrem
04-26-2020 02:07 PMIf you suddently don't see the Backgrounds option on a Mac, even if you previously saw the Background Blur option, it's likely because Microsoft Teams developers made an unfortunate decision to exclude any CPU that doesn't support AVX 2.0, which is a lot of slightly older CPUs.
More here: https://techcommunity.microsoft.com/t5/microsoft-teams/blur-background-on-mac-os/m-p/1268681HIPRM - also, remember what you are looking for is the "show background effects" option. And it will only show if you are in a meeting. (per OP "...in teams while on a call; click the 'More Actions' (Three Dots) at the bottom, select 'Show Background Effects' ")
You need to be able access that option first before worrying about seeing or creating the folder to add the custom images....
HIPRM - mine is Enterprise 1809, OS Build version 10.0.17763.1158 - https://support.microsoft.com/en-us/help/4549949/windows-10-update-kb4549949
Run Winver and see the build, then consult https://docs.microsoft.com/en-us/windows/release-information/ - Release history
So it is possible one of the recent KBs enabled teams "background effects".
OR maybe this is even more likely - it could be video capability issue:
https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app
which has link to
https://docs.microsoft.com/en-us/microsoftteams/hardware-decoders-and-encoders