SOLVED

Can't hear anything but Teams

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New Contributor

Hi,

 

When I'm in a Teams meeting I can't hear anything else in my headset but the sound from the meeting.

 

It's like the headset only pulls sound from Teams and not Windows.

 

Anyone who knows how to solve this?

9 Replies

@Magnus Goksøyr 

 

I'm sorry to dissapoint you, but you're not understanding it correctly.

 

My problem is; when I'm in a Teams call and want to listen to music or something at the same time, I can only hear teams in my headset. 

 

When I'm joining a Teams call it's like my headset makes to different devices on my pc and it only plays sounds from the device where teams are on it.

 

jwschwaner_0-1602745283636.pngjwschwaner_1-1602745297928.png

 

Hope you understand :) 

@jwschwaner 

 

Bump.  Have you had any luck finding a solution to this?  I have the same issue.  Would like to listen to audio on programs other than Teams while on a Teams meeting.

 

For example, someone may send a link to a video on Box or Youtube for everyone to watch but I can't hear the audio when playing the video on the browser because the Teams meeting is open.

@StK104 @jwschwaner Was having the same problem. I use a Bluetooth headset. After joining my call, I switched computer global sound via the speaker icon in the taskbar to my computer speakers and now I can hear audio in other applications (web browser video content) through my computer speakers and still hear my call through my headset.

@cate2020 it's something to do with the microphone because when you disable the mic connected to the bluetooth, you can hear everything as long as you dont use the "hands free ag audio". i dont knoow the specifics though

@olawav I think i found the soluttion.

 

In the volume settings you can have other headphones running that take the charm of the system and yours take the sound of the meeting.

 

 

@Adamacy 

You are a legend. I wish I found this solution 6 months back. 

@jwschwaner just go to the audio icon on the taskbar then you will get a list of options of audio output devices here you just select you headphones (if you use Bluetooth) then you will hear all the systems audio

 

best response confirmed by ThereseSolimeno (Microsoft)
Solution

hi, @jwschwaner. I had the same problem, but i found an easy fix, all you have to do is go into the sound configuration screen, and select the stereo mode (instead of handsfree ag) of you headset as default, that should fix the problem