Can't click join button from another device

[aaboelf]

Hello,

I have teams installed on two different devices (a pc and laptop) and when I join a one-to-one meeting, sometimes I want to add my other device to share my screen from. But when I click the join button that pops up, it doesn't do anything.

this button:

I'm pretty sure I was able to do this before (can't give an accurate timeframe when, but i'm pretty sure in January I was able to do this).

P.S: joining from another device works well in scheduled meetings, just not in one on one adhoc calls, even when we try to add another person

[#2]

I am also having this issue. It worked previously.

[#3]

This is also happening to me and I am enraged. 

I can't work with out this!

@OldMarineGunny 

@aaboelf 

[#4]

Same Issue we face in teams along with call disconnect in between & user unable share the screen.

[#5]

@aaboelf : Same problem. Installing the newest update does not help. Also clearing the cache does not work.

[#6]

yep I also tried those, even tried uninstalling/reinstalling the whole app on my two devices and still doesn't work

[#7]

@aaboelf : I hope that Microsoft takes care of this very fast, as it seems to be a bug, that came along some days ago. Before it worked for years without any issues...

[#8]

This behavior has appeared in our company as well. We have trainers that use this daily and it started earlier this week.

[#9]

@aaboelf Same problem here. I hate that this is broken, but I am relieved its not just me! This problem started for me either Tuesday, Feb 28th, or possibly existed as long ago as Friday, Feb 24th. I assume a Teams change was pushed just prior to that because I join calls across devices every day and it worked just a few days ago. VERY frustrating. 

[#10]

There is a Service Advisory on this issue in the O365 Admin center. They are aware and are working the issue.

Contents below:
Title: Users are unable to use the Join a Teams call on a second device feature within Microsoft Teams

User impact: Users are unable to use the Join a Teams call on a second device feature within Microsoft Teams.

Current status: We've identified a code regression within a recent service update is preventing users from using the Join a Teams call on a second device feature within Microsoft Teams. We're working on a fix to resolve impact.

Scope of impact: Impact is specific to users who are served through the affected infrastructure.

Start time: Monday, February 27, 2023, 3:00 AM (9:00 AM UTC)
Next update by: Monday, March 6, 2023, 8:00 AM (2:00 PM UTC)

[#11]

@OldMarineGunny Thanks for that update. Much appreciated.

[#12]

@OldMarineGunny Hi just curious if you received any updates on this matter?

All the Best,

Robert

[#13]

As of 6:30 AM CST this morning, MS has posted no updates.

[#14]

Not working for me either. Huge bug for me....

[#15]

I'm having the same issue for a week or so

[#16]

Also having this same issue and has been happening for most of March. Occasionally I can join on two devices but more often this button is not bringing up the add device dialog. Normally I have to join on my phone to do audio as our IT department doesn't appear to support our laptop audio setup well, then I like to add my laptop to view and/or share my screen without audio.

Observationally it appears that scheduled meetings I am able to join mostly, but the adhoc unscheduled meetings this join button appear to not work during "peak" work hours.

[#17]

Same here!

[#18]

This is still being worked by Microsoft. Latest update from their website is listed below.

March 7, 2023 6:33 AM
Title: Users may be unable to use the 'Join a Teams call on a second device' feature in Microsoft Teams

User impact: Users may be unable to use the 'Join a Teams call on a second device' feature in Microsoft Teams.

Current status: We’re nearing the final testing and validation stages for our code fix, which we expect to be ready to deploy to the affected infrastructure by the time of the next scheduled update.

Scope of impact: Impact may be specific to any user who is served through the affected infrastructure attempting to utilize the 'Join a Teams call on a second device' feature in Microsoft Teams.

Start time: Monday, February 27, 2023, 3:00 AM (9:00 AM UTC)

Root cause: A code regression within a recent service update is preventing users from using the 'Join a Teams call on a second device' feature within Microsoft Teams.

Next update by: Thursday, March 9, 2023, 8:00 AM (2:00 PM UTC)

[#19]

Once again, thanks for staying on top of this.

[#20]

Still a problem as of 3/9/23 - looking forward to the fix!  This is a critical bug.