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Can't call external Teams contact

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Hey, hope y'all are doing well.

 

A customer is having following issue:

He wants to add/call an external Teams contact. When I add the external user as a Teams contact he shows up in the contact list. But I can't see the contact neither as a preview nor as a normal contact when I want to call him via Teams. Other users in the organization can call as well as see the preview and the external contact as soon as they've added him.

Is there any solution to this?
Thanks ;)

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