Forum Discussion
Can't add non-call queue resource accounts to Auto Attendants
In trying to create an auto attendant recently for a customer, I discovered that I was unable to add an auto attendant resource. Call queue resources show up, but any attempt to add anything other than a call queue resource account yields 'No results'
This is a recent change, since we've done literally hundreds of set ups just like this, and it's a severe issue if it is no longer working as it did originally.
I don't know if it's related or not, but I experienced a similar issue when trying to test out the 'Assign Caller ID' feature in a call queue. I can only select CQs as alternate IDs. This too is a major problem since most of our numbers are attached to Auto Attendant resources.
This inability to assign Auto Attendant resources to auto attendants and call queues is recent. Am I missing something?
- No they weren't we ended up creating a ticket with Microsoft. It was not behaving as it should. I'm not sure what they did but the issue is resolved now.
3 Replies
- Usually when it is not possible to add a resource account to a CQ or AA there is no license assigned to the account, but I guess you already checked that.
I see two options, wait a day or two and try again or create a support ticket.- Were the resource accounts created as auto attendants or call queues in the admin center? This would prevent the other from appearing when assigning it to the opposite of what it was designated for.
- No they weren't we ended up creating a ticket with Microsoft. It was not behaving as it should. I'm not sure what they did but the issue is resolved now.
