This problem is baffling me completely, and I've worked in IT Application support for almost 40 years. I hope someone can help me resolve it. A family member has a very important family court hearing to attend via Teams in a few weeks so I'd like to help her out.
This is a Lenovo laptop (Ideapad 330S-14IKB) with a built in SunplusIT webcam. The camera works perfectly in Google Meet and Zoom, but not in Teams. I can see my own video feed on my screen but the other Teams meeting users cannot see my image. The camera is enabled in Teams.
Some things I have already tried:
- Updated webcam driver from Windows
- Updated webcam driver directly from Lenovo site
- Ensured Windows 11 is up to date
- Checked privacy settings to ensure Teams app is permitted to use camera
- Uninstalled any other apps (e.g. Zoom, Skype) that may be using the camera
- Cleared Teams cache folders and restarted
- Uninstalled and reinstalled Teams
- Performed a partial Windows reset, retaining user data
- Performed a full Windows reset, erasing the hard drive
Some other symptoms and things I've noted
- Camera works fine on my own Teams window and I can see my own image
- Camera transmits video correctly when the other party is on Android
- Camera stops transmitting video when other party is using Windows
- The same problem occurs using Teams in a browser web app, with either Edge or Chrome
- Screen sharing works fine
- Camera works fine in Google Meet (web) and Zoom (app)
- The problem persists if I log into the laptop with another user account
- The laptop has a fresh install of Office 365
What on earth is happening and what else can I try?
I'm very technical but this has beaten me!
