Camera stayed active after leaving a call

[CaptainReboot]

So we had a user tell us today that they had joined a Teams call, turned on their camera, but then turned it off shortly after.  User the said they left the call shortly after that, but the participants still in the call was able to see the camera feed.

We're going through the logs to see if we can find anything, but anybody heard of anything like this happening before?

[#2]

Hi ,@CaptainReboot 

 I can offer some general insights that might help.

In normal circumstances, when a participant turns off their camera during a Microsoft Teams call, their video feed should no longer be visible to other participants. It's possible that there might be a technical glitch or an issue specific to the user's device or network connection that caused the camera feed to remain visible to others.

To investigate this further, you can try the following steps:

1. Verify the user's Teams settings: Ensure that the user's Teams application is up to date and configured correctly. Check if the camera permissions are enabled and properly set within the Teams settings.

2. Review the call details: Examine the call details, including the timing of the camera turn-off and the participant's departure. Look for any anomalies or error messages that might provide clues about what happened.

3. Check for network issues: Network connectivity problems can sometimes cause unexpected behavior in video conferencing applications. Verify that the user had a stable internet connection during the call.

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[#3]

@CaptainReboot How'd you go with assessing your call logs - if you have an attendance report it should say when the user disconnected. I haven't come across this before but my initial though is that it's user-error.

It may be worth walking through the user's steps to leave the meeting. As a guess, they may be using the 'close (X)' button instead of the Leave button to exit meetings. They may have mis-clicked and hit minimise.