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sakisuresh's avatar
sakisuresh
Copper Contributor
May 12, 2022

Call Queue - Active Calls

Will I be able to see the number of active calls in a call queue if I'm a member of the CQ or administrator? Any reporting feature for AA & CQ available for the handled calls & so on?

Administrator
calling
microsoft teams

1 Reply

  • Frank Looijesteijn's avatar
    Frank Looijesteijn
    Copper Contributor
    May 20, 2022
    We, MAF InfoCom developed a workaround for that. https://www.mafinfo.com/real-time-visibility-calls-in-queue-microsoft-teams-maf-icims-cc/
    This is available with MAF ICIMS CC. MAF ICIMS CC ads real time metrics to the MAF ICIMS reporting and analytics solution for teams (reports/dashboards and much more).
    Feel free to contact me for more info or request a free trial via the website: https://www.mafinfo.com/demo-or-free-trial/
    Best regards,
    Frank Looijesteijn
    MAF InfoCom

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