Forum Discussion
Call Queue - Active Calls
Will I be able to see the number of active calls in a call queue if I'm a member of the CQ or administrator? Any reporting feature for AA & CQ available for the handled calls & so on?
We, MAF InfoCom developed a workaround for that. https://www.mafinfo.com/real-time-visibility-calls-in-queue-microsoft-teams-maf-icims-cc/
This is available with MAF ICIMS CC. MAF ICIMS CC ads real time metrics to the MAF ICIMS reporting and analytics solution for teams (reports/dashboards and much more).
Feel free to contact me for more info or request a free trial via the website: https://www.mafinfo.com/demo-or-free-trial/
Best regards,
Frank Looijesteijn
MAF InfoCom
This is available with MAF ICIMS CC. MAF ICIMS CC ads real time metrics to the MAF ICIMS reporting and analytics solution for teams (reports/dashboards and much more).
Feel free to contact me for more info or request a free trial via the website: https://www.mafinfo.com/demo-or-free-trial/
Best regards,
Frank Looijesteijn
MAF InfoCom