call delay issues

All. Are there still issues surrounding delays within phone system. In particular we are seeing issues where users are putting calls on hold and when clicking the 'resume' button there is no immedi...

Activity

Administrator

Community

DaveChomi
Nov 22, 2019
Hi BenRooke ,
I am not a microsoft guy, I do not have information about the plans to fix this but I wrote article about this behavior which tries to explain reasons why. It is problem coming from current design of the onhold function and the luxury of having the ICE protocol handling the media negotiation.
https://techcommunity.microsoft.com/t5/Microsoft-Teams/Music-on-Hold-in-Teams-amp-4-seconds-until-Hold-is-in-place-for/m-p/977517

BillJensen

Copper Contributor

BenRookeWe are seeing a 5-7 second delay on incoming calls from the PSTN. We can hear the called party say hello but they can't hear the external caller for 5-7 seconds. We have not been able to figure out if it is an issue with Audiocode Gateways or Microsoft Teams. We are leaning toward Teams because the call is answered and we can hear hello from person in Teams but the Teams called can't hear the caller for 5-7 seconds. Did you find any more information about your delay?

WorkWolphe

Copper Contributor

May 07, 2021

BillJensen We've been seeing this on lines we've registered for trial purposes. It's the single largest issue keeping us from migrating phone systems to Teams.

Forum Discussion

call delay issues