Bad Quality of Video Calls in Teams

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Occasional Visitor

Hi,

 

first time I use my private Teams account to do a video call with someone. I see that the video and audio is not in good quality. I do a dsl speed test and I have 50 MBits download, 10 Mbits upload. I shut down and call again, but the problem still appears. 

 

Do you know what the problem is? Does the other person has poor internet quality or it is a problem on my side?

1 Reply
I could be the other persons camera, connection, your camera etc... try calling someone else and see if it’s the same experience

Adam