Forum Discussion
Auto Attendant name Pronunciation
Is there a way to have to have the user record names for the dial by name feature? The system test to speech butcher certain names.
Hello StevePanton
Currently there is no way to correct the play back of the user name when a caller ask for an individual as this is pronounced by artificial intelligence.
4 Replies
- Suleman_YakubuBrass Contributor
Hello StevePanton
welcome to the Microsoft community, My name is Yakubu Suleman I'll be happy to help you today;
I understand that you are looking for a way to have the user record names for the dial by name featurePeople can search for others in their organization with their voice (speech recognition). They can also reach anyone in Active Directory by saying the full or partial name of the person they are trying to locate. Using voice inputs can recognize names in various formats, including FirstName, LastName, FirstName + LastName, or LastName + FirstName.
You can enable speech recognition for an Auto attendant
People calling in can use Dial by Name to reach users by specifying either the full or partial name of the person they are trying to reach and there is no option for recording their names.
Refrence article: https://learn.microsoft.com/en-us/microsoftteams/dial-voice-reference
For product feedback, kindly use this link to drop your feedback about this product: https://feedbackportal.microsoft.com/feedback/forum/ad198462-1c1c-ec11-b6e7-0022481f8472
Also, providing you with the Microsoft Office 365 Roadmap Link so that you keep yourselves equipped with the newer features and functionalities - https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=
Best regards.- StevePantonBrass ContributorIs there anyway to correct the play back of the user name when a caller ask for an individual? The computer mis pronounce the name.
- Suleman_YakubuBrass Contributor
Hello StevePanton
Currently there is no way to correct the play back of the user name when a caller ask for an individual as this is pronounced by artificial intelligence.