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StevePanton's avatar
StevePanton
Brass Contributor
Oct 17, 2023
Solved

Auto Attendant name Pronunciation

Is there a way to have to have the user record names for the dial by name feature? The system test to speech butcher certain names.

  • Hello StevePanton

    Currently there is no way to correct the play back of the user name when a caller ask for an individual as this is pronounced by artificial intelligence.

4 Replies

  • Hello StevePanton 

    welcome to the Microsoft community, My name is Yakubu Suleman I'll be happy to help you today;

    I understand that you are looking for a way to have the user record names for the dial by name feature

    People can search for others in their organization with their voice (speech recognition). They can also reach anyone in Active Directory by saying the full or partial name of the person they are trying to locate. Using voice inputs can recognize names in various formats, including FirstName, LastName, FirstName + LastName, or LastName + FirstName.

    You can enable speech recognition for an Auto attendant


    People calling in can use Dial by Name to reach users by specifying either the full or partial name of the person they are trying to reach and there is no option for recording their names.

    Refrence article: https://learn.microsoft.com/en-us/microsoftteams/dial-voice-reference

    For product feedback, kindly use this link to drop your feedback about this product: https://feedbackportal.microsoft.com/feedback/forum/ad198462-1c1c-ec11-b6e7-0022481f8472


    Also, providing you with the Microsoft Office 365 Roadmap Link so that you keep yourselves equipped with the newer features and functionalities - https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=

    Best regards.

    • StevePanton's avatar
      StevePanton
      Brass Contributor
      Is there anyway to correct the play back of the user name when a caller ask for an individual? The computer mis pronounce the name.
      • Suleman_Yakubu's avatar
        Suleman_Yakubu
        Brass Contributor

        Hello StevePanton

        Currently there is no way to correct the play back of the user name when a caller ask for an individual as this is pronounced by artificial intelligence.

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