Admin center and Teams Display name not the same. Sync problem

%3CLINGO-SUB%20id%3D%22lingo-sub-1357296%22%20slang%3D%22en-US%22%3EAdmin%20center%20and%20Teams%20Display%20name%20not%20the%20same.%20Sync%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1357296%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20Teams%20Community%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%26nbsp%3Bhave%20a%20Teams%20user%20account%20that%20I%20changed%20the%20display%20name%20with%20a%20support%20contact%20profile.%3CBR%20%2F%3EIn%20Admin%20center%20the%20change%20is%20made%20correctly%20but%20it%20doesn't%20seem%20to%20filter%20through%20to%20Teams.%3CBR%20%2F%3EHow%20can%20we%20align%20the%20two%3F%3CBR%20%2F%3E%3CBR%20%2F%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22O365ADMIN.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F188671iEF53468D8868A5A1%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22O365ADMIN.png%22%20alt%3D%22O365ADMIN.png%22%20%2F%3E%3C%2FSPAN%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Teams.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F188670i78C905FED2631382%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22Teams.png%22%20alt%3D%22Teams.png%22%20%2F%3E%3C%2FSPAN%3E%3CBR%20%2F%3E%3CBR%20%2F%3EGab%20is%20he%20name%20of%20the%20old%20user.%20This%20user%20now%20has%20his%20proper%20account%20with%20%3CA%20href%3D%22mailto%3Agab%40mydomain%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noreferrer%22%3Egab%40mydomain%3C%2FA%3E%26nbsp%3Bbut%20if%20someone%20in%20the%20company%20tries%20to%20search%20on%20Teams%20with%20his%20name%2C%20it%20appears%20two%20accounts.%20the%20new%20one%20(correct)%20and%20the%20old%20one%20(as%20if%20i%20haven't%20made%20the%20change)%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1357296%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1359403%22%20slang%3D%22en-US%22%3ERe%3A%20Admin%20center%20and%20Teams%20Display%20name%20not%20the%20same.%20Sync%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1359403%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F646470%22%20target%3D%22_blank%22%3E%40sdimi%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20the%20same%20problem%20and%20still%20have%20not%20found%20a%20solution.%3CBR%20%2F%3EThe%20problem%20is%20only%20in%20the%20desktop%20application.%20On%20mobiles%20and%20tablets%2C%20user%20names%20are%20updated%20correctly.%3CBR%20%2F%3ERegards%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1359692%22%20slang%3D%22en-US%22%3ERe%3A%20Admin%20center%20and%20Teams%20Display%20name%20not%20the%20same.%20Sync%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1359692%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F646470%22%20target%3D%22_blank%22%3E%40sdimi%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EWhat%20about%20%3CBR%20%2F%3E%3CBR%20%2F%3E1.)%20Log%20completely%20out%20of%20Teams%3CBR%20%2F%3E2.)%20Clear%20cache%20per%20this%20article%3A%20%3CA%20href%3D%22https%3A%2F%2Fcommsverse.blog%2F2018%2F09%2F28%2Fclear-the-microsoft-teams-client-cache%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fcommsverse.blog%2F2018%2F09%2F28%2Fclear-the-microsoft-teams-client-cache%2F%3C%2FA%3E%3CBR%20%2F%3E3.)%20Log%20back%20in%3CBR%20%2F%3E%3CBR%20%2F%3ELet%20me%20know%20how%20it%20goes%3CBR%20%2F%3E%3CBR%20%2F%3EBest%2C%20Chris%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1989807%22%20slang%3D%22en-US%22%3ERe%3A%20Admin%20center%20and%20Teams%20Display%20name%20not%20the%20same.%20Sync%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1989807%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F169605%22%20target%3D%22_blank%22%3E%40Christopher%20Hoard%3C%2FA%3E%26nbsp%3B%20Many%20thanks%20Chris%2C%20this%20worked%20for%20me!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hello Teams Community,

 

I have a Teams user account that I changed the display name with a support contact profile.
In Admin center the change is made correctly but it doesn't seem to filter through to Teams.
How can we align the two?

O365ADMIN.pngTeams.png

Gab is the name of the old user. This user now has his proper account with gab@mydomain but if someone in the company tries to search on Teams with his name, it appears two accounts. the new one (correct) and the old one (as if i haven't made the change)


3 Replies

Hi @sdimi 

I have the same problem and still have not found a solution.
The problem is only in the desktop application. On mobiles and tablets, user names are updated correctly.
Regards

 

Hi @sdimi

What about

1.) Log completely out of Teams
2.) Clear cache per this article: https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
3.) Log back in

Let me know how it goes

Best, Chris

@Christopher Hoard  Many thanks Chris, this worked for me!