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Oct 01 2024, 07:30 AM - 11:30 AM (PDT)
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SOLVED

Android Enterprise devices failing to register

Copper Contributor

HI Wonder if anyone else is experiencing this.

 

We have a strange issue where Android Enterprise devices are failing to register for all users. The device installs authenticator and Intune and enforces our pin code policy and at the last step after the final login the device fails with a generic error. "Something went wrong"

Interestingly though after 1800 GMT the phones registered and it works ok up until after 0900 GMT when they start failing again. 

We are looking at stating to roll out over 200 devices and this is causing us no end of issues with sheduling. I have logged a cal with Microsoft but not gotten very far. Is anyone else having any issues?

22 Replies
The problem with the Android registration was that we had used the same Enterprise Account (Org. ID) with a previous MDM solution. With a new Google account in Intune, the registration of the devices worked fine.
we have the same issue, however its very hit and miss, sometime it all works fine and other times i get this error. Even when configuring brand new devices. does anyone know why it happens? its delaying our migration
We still have this issue on Samsung A33 5G it doesnt work