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Kanoni40's avatar
Kanoni40
Copper Contributor
Feb 11, 2020

Android Enterprise devices failing to register

HI Wonder if anyone else is experiencing this.   We have a strange issue where Android Enterprise devices are failing to register for all users. The device installs authenticator and Intune and enf...
Intune Android Enterprise
  • kuba335's avatar
    kuba335
    Feb 12, 2020

    I have exactly the same problem third day in a row. Intune enrollment does not work from 9 a.m. to 5 p.m everyday. 

Kanoni40's avatar
Kanoni40
Copper Contributor
Feb 12, 2020

Thijs Lecomte  We do. We have restrictions in place to stop the enrollment of personal devices. Our enrolment is done via and MDM policy in Samsung Know that has the token for enrolment.

 

This has been working well up until we began to roll out devices. 

 

We just get the "something went wrong" retry error. When I checked this morning I am seeing devices in Intune marked as Not evaluated even though the device did not complete the registration process

Moe_Kinani's avatar
Moe_Kinani
Bronze Contributor
Feb 12, 2020

Hi Kanoni40 


Check ownership type and change to corporate if shows personal? Then give it another try.

 

Moe

  • Kanoni40's avatar
    Kanoni40
    Copper Contributor
    Feb 12, 2020

    Moe_Kinani We turned of the restriction for personal devices with microsoft and it still failed

  • Kanoni40's avatar
    Kanoni40
    Copper Contributor
    Feb 12, 2020

    Moe_Kinani When devices register they are fine as corporate. We use knox with the token in a MDM profile, so the devices register as corporate. This only fails between 0900 and 1800 GMT

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