Forum Discussion
Kanoni40
Feb 11, 2020Copper Contributor
Android Enterprise devices failing to register
HI Wonder if anyone else is experiencing this. We have a strange issue where Android Enterprise devices are failing to register for all users. The device installs authenticator and Intune and enf...
- Feb 12, 2020
I have exactly the same problem third day in a row. Intune enrollment does not work from 9 a.m. to 5 p.m everyday.
miguelanyez
Feb 12, 2020Copper Contributor
Kanoni40 we open a ticket with Microsoft and now the issue is solved "we had a service outage yesterday and should be solved. Check again"
Kanoni40
Feb 13, 2020Copper Contributor
miguelanyez Thankf for the info I'll try again after 9:00am. I logged a call with Microsoft too and have had nothing back. The problem I have is we are rolling out over 2000 devices to critical workers, so we kind of need a definitive answer from Microsoft that it is resolved .
In a weird way its good to know its not just us though
- Kanoni40Feb 13, 2020Copper Contributor
Kanoni40 Hi tried a few devices there and they all successfully registered. I still haven't had official word from Microsoft that it has been resolved but its better than it was. We are going to try again in an hour to confirm.
- jdarhunMay 07, 2020Copper ContributorGood evening. Has anyone received a definitive answer about this.
We are currently in the middle of a migration and finding this registration error issue on our SM-T807v (Samsung Galaxy Tab S) and SM-T567v (Samsung Galaxy Tab E) tablets.
I do have a ticket logged and we’re going through the formal troubleshooting steps over time.
Since we are wiping our devices out in the field, we’ve had to overnight new devices to users and are putting these migrations on hold for the time being for these two tablet types.
We’ve had success with a few of them from each tablet type but a majority of them are failing.
Thank you!