Forum Discussion
Kanoni40
Feb 11, 2020Copper Contributor
Android Enterprise devices failing to register
HI Wonder if anyone else is experiencing this. We have a strange issue where Android Enterprise devices are failing to register for all users. The device installs authenticator and Intune and enf...
- Feb 12, 2020
I have exactly the same problem third day in a row. Intune enrollment does not work from 9 a.m. to 5 p.m everyday.
Thijs Lecomte
Feb 11, 2020Bronze Contributor
Do you have any enrollment restrictions/Conditional ACcess policies in place?
Kanoni40
Feb 12, 2020Copper Contributor
Thijs Lecomte We do. We have restrictions in place to stop the enrollment of personal devices. Our enrolment is done via and MDM policy in Samsung Know that has the token for enrolment.
This has been working well up until we began to roll out devices.
We just get the "something went wrong" retry error. When I checked this morning I am seeing devices in Intune marked as Not evaluated even though the device did not complete the registration process
- Moe_KinaniFeb 12, 2020Bronze Contributor
Hi Kanoni40
Check ownership type and change to corporate if shows personal? Then give it another try.Moe
- Kanoni40Feb 12, 2020Copper Contributor
Moe_Kinani We turned of the restriction for personal devices with microsoft and it still failed
- Kanoni40Feb 12, 2020Copper Contributor
Moe_Kinani When devices register they are fine as corporate. We use knox with the token in a MDM profile, so the devices register as corporate. This only fails between 0900 and 1800 GMT